Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.52

2.5 Rating 124 Reviews

35 %

of reviewers recommend Cato Fashions

Company Reviews

Questions

Metrics

2.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Cato Fashions made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was at the Cato's in Tuscaloosa before it opened. I'm sure I was seen walking in. I went straight to the counter to do a return. I actually really wanted an exchange with a skirt I saw as soon as I walked in the door. Their was one clerk who was pushing a cart around I guess restocking the racks or whatever who Ignored me for 18 minutes. When she completed whatever she was doing, she walked toward me and said "Are you ready?" I didn't see you? What a liar and what poor customer servic. I will never return this Cato store. The reviews are so bad I probably will not ever shop in Cato again Period!”

Helpful Report

Posted 8 months ago

“I did a layaway with my local Cato store in August 9. I stated I was putting 15.00 down on it and the girl was apparently new. She misunderstood what I said and I got charged 50.00(my account) I told her I said 15.00. Another lady then came over and supposedly corrected it and said my 35.00 would be refunded within 2 days to my card. My card was charged for 35.00 then 15.00. I have been to the local store numerous times to fix this and even got a statement from my bank showing the money deducted from my account but has yet to be returned to me. I want this resolved now!! Been nearly a month! Where is my 35.00??”

Helpful Report

Posted 8 months ago

“Cato Fashions in Brookhaven, MS has the most snobby unfriendly customer service in their store that I have ever seen in my life. I will never go back to that store again!”

Helpful Report

Posted 9 months ago

“I didn't get a chance to be happy because the lady followed me all over the store like I was stealing and that kind of made me mad so I won't be going back to Cato's and Gaffney South Carolina”

Helpful Report

Posted 9 months ago

“I received a gift card and ordered two tops and some underwear. The quality is very cheap. Very thin material in the tops and underwear. Returns are not easy. I do not recommend their clothes. Other better options, better quality for the price.”

Helpful Report

Posted 9 months ago

“I absolutely love shopping at Catos. My only complaint is that 95 percent of tops and dresses are cut so that the cleavage is showing. So many things I wanted to buy but couldn't. No pin or broch could fix it. Please try to do better.”

Helpful Report

Posted 9 months ago

“Worst customer service ever. I ordered online over $100 two months ago. After one month when I called it was a computer problem. Then I emailed them with no response. Now today they said my order was shipped by truck that has gotten lost. But no problem they will issue me a refund...but that will take another week to credit my mastercard. They knew it was lost but didn't bother to refund me until I called. Horrible customer service and they acted like they were doing me a favor refunding an order they lost. Are they in the process of going bankrupt? I did not order through the store yet they said the store was supposed to notify me. Excuses, Excuses and then blame it on the store.”

Helpful Report

Posted 9 months ago

“This past Saturday, I went to turn in an employment application with Cato located at 5845 Sunnyside Road, Indianapolis, Indiana 46236. I was dressed for business, saw the, now hiring sign in the window. I open the door, there was a young lady leaning on one of the tables. She stood up , I asked to speak to the manager she said it was her. Before I could say anything, she immediately stated “we’re not hiring “ . I hate to make anything about race but this white woman with red hair, clearly was. She stated , I’ll take your application but we’re not hiring. I told her , never mind, I’ll call corporate because you clearly are not practicing common decency or integrity when it comes to hiring.”

Helpful Report

Posted 9 months ago

“I live in a small town, and there aren’t a lot of options for women’s clothes. I also understand that everyone has a bad day, but I’ve had too many experiences with rude employees to think it’s a one time thing. The Murphy, NC store has such a bad reputation though that I don’t think it’s just me.”

Helpful Report

Posted 10 months ago

“I love Catos clothes but the customer service that I recently recieved regarding my package has me upset. I placed two orders on the same date online receieved one package but could not track the second package due to postal sevice upgrade and told to wait a week too see if second packages arrived ok fine so I patiently waited over a week too see if my packages arrived and this time placed a 3rd order needless to say i recieved my 3rd package and the second one never come. although i am happy inwas refunded but upset that i never got my items and now can't even reorder the items because they are no longer in stock just wish I was told up front that after waiting 3 weeks that my package was never filled or shipped.”

Helpful Report

Posted 10 months ago

“I ordered something from catofashions.com. I’ve been waiting a week plus now for delivery. The way Cato shipped the item ups shows that ups is not in possession of the order I tried reaching out to Cato and all they will tell me is the item has been shipped. If the item has been shipped why is the shipping company claiming they are not in possession of said item?”

Helpful Report

Posted 10 months ago

“Awesome experience! Marica was very knowledgeable, professional and inviting! 👍”

Helpful Report

Posted 10 months ago

“If I could give zero stars I would! I received 3 blouses as gifts from the North Augusta, SC Cato store. Naturally being a gift, my friend clipped the tags off, but did give me a gift receipt. However, the blouses were too big so I went to exchange them and was informed by staff that this would not be possible because the tags were no longer attached, even with the receipt. What type of customer service is this?? I have shopped at Cato for years, but you just lost a customer, as well as mom who was with me, and my friend who gave these to me. Goodwill received a nice donation, but I will NEVER shop there again!!!”

Helpful Report

Posted 10 months ago

“I have been shopping online with Cato for a very long time and until now I have been happy . It has been 17 days since I placed my order and it is still not here . I messaged cato about my disappointment and they simply replied by sending me a customer service # . No apologies no explanation. Sorry Cato but I will no longer be doing buisness with you .”

Helpful Report

Posted 10 months ago

“It’s been over a week and my order still says in progress. Way tooooo long to wait on a order to be processed and shipped!”

Helpful Report

Posted 11 months ago

“The Corporate employee that I speak to was terrible. She wanted me to prove they made an error. Items received did not even match my invoice. The clothing I received was ugly and way too big for me. The lady at Corporate who made a point to say she was Corporate acted like I had somehow stolen the clothing. NO ONE would steal the ugly clothes they sent to me. The items I ordered were in stock when I paid online and are now no longer available. So they have the items and my money. I would not recommend shopping with Catos. The store employees are great but the Corporate employees are terrible and do not care how they speak to you.”

Helpful Report

Posted 11 months ago

“I just went into the Ottumwa Iowa Cato to get a few things and had to deal with I'm assuming the 0Managers children running through the store playing hide and seek and going in and out the door constantly vary annoying will not go back again.”

Helpful Report

Posted 11 months ago

“I did all of my blouse buying at Cato, but they have changed suppliers and their blouses are much too short for me as I am 6 feet tall. It’s fine to add new items but why just totally stop making the longer blouses? Very disappointed.”

Helpful Report

Posted 11 months ago

“Wonderful place to shop livee to go there when I am in town the girles that work there are nice and helpful”

Helpful Report

Posted 11 months ago

“The ladies are always helpful and friendly. They know what I like and when I go In they let me know they may have something I like. I have bought several long skirts and blouses there. This store in Wetumpka, Alabama I give a 5 star 🌟.”

Helpful Report

Posted 11 months ago

Cato Fashions is rated 2.5 based on 124 reviews