“I've been a customer a satisfied one,for 10 years already,what I find at aCatos,I won't find it in any other store.
I love the styles ,from jewelry to shoes 🌟🌟🌟🌟”
“I love Cato and have shopped there for many years. I have to ask Cato did you hire new buyers for the plus sizes? Lately, your tops have been butt ugly. Plus women like to look good, not frumpy. Please find some cute tops.”
“Order a pair of pants that were to big.retuned the the very next day. Still had price tags on them and online reciept. They wanted to see if they were on sale so they could give me back just part of my money. The way they try to keep your money is disgusting.”
“If I could give the Walterboro store a -5 I would for sure. I shopped here all the time multiple days a week spending 200+ on every visit. I stopped going here in the past because if ustomer service. I tried again this evening and now I remembered why all over again.
When I walked in the two ladies were so loud I heard there whole "personal" conversation. I grabbed my belongings ,went to the front and asked to try on the items, the Youngs ladies told me no. Once they cleaned the rooms that was it for the night. Please understand I work in retail and I would never stop a sale because of a fitting room being cleaned. I know there are policies in place but my family and I have done alot of buisness with you. That has stopped for good now. These ladies were just being lazy to the fact.”
“It's that the plus size clothes on the web page are old fashioned and not a great selection at all. I use to love shopping at catos but now not at all would be my last option to stop by and look for clothes”
“I was starting a new job and needed more business style attire. I never really shopped at Cato, but since they are right down the street from my home I decided to stop in & see what they had. OMG! This store has been a life saver. I pretty much bought my entire wardrobe from here. I shop at the 14th & Los Rios location in Plano, TX 75074. The manager there Candy has been so AMAZING to me & very helpful. The other employees have also been super nice & SUPER helpful. If I like something & they don't have it in my size they will order it for me. I absolutely LOVE this store! I am excited about upcoming spring/summer fashions line coming out. ~Tammie”
“I also work for this company, I have for almost 4 years. My complaint with the company is how greedy they are . As an employee , I , along with everyone else who works for them , make them thousands and thousands of dollars each month . I make 12.50 an hour as an ASM . My son makes 15 an hour bagging at Kroger. Anyone see the problem with this besides me ? Also , On the rare occasion we make bonus , I receive 100 dollars . After 28 per cent taxes are taken out , I get a lousy 72 dollars. What an insult ! I come to work every day. I give 100 per cent every day. I give them everything I've got to make my store the best that it can be. I
know it's the same with many more Assistant Managers within the company. The clothing they are sending to the stores are worse quality that they've ever been and cost more every few weeks. How can we even afford to buy their clothes now that they are so high? Especially when they REFUSE to pay us and they can become rich. The new name I have given them is Greedy B's. You can figure that one out on your own. I recently separated from my husband. Trying to make it on 12.50 an hour is quite the challenge. One that is not working very well for me OR my son. I have never HAD to work until now. I have very few choices as to where I can work as I was a stay at home mom and have few skills that can bring in more money. CATO , PLEASE PAY US WHAT WE ARE WORTH . Remember , it's the "Little people " , the way you make us feel , that make you rich while you leave us poor.”
“I happen to work for Cato . I have been with them for 8 1/2 years . I get on this site and see all of the negative reviews of this company and I understand why I see some of these reviews.
On the other hand , there are times when customers come in with a really bad attitude. We welcome every customer that walks into our store. Half the time , the customers are on their phones and don't give us the time of day. The other half of the time , they come into the stores with their own rotten attitudes but consider the employees at fault when we fail to treat them like royalty . I'm way to old and way to tired to play games with grown women. If you don't want to be treated rudely , don't be rude to the people who ARE trying to help you. Get over yourselves , grow up and treat US the way you expect to be treated.”
“By reading the reviews of other customers, it has become painfully clear that Catos management does not care about customer service. I’m in Sioux Falls, SD. The “store manager” is very rude and uncaring. They used to care when someone entered the store. But now they just ignore you. When you bought something, the sales person used to walk around the counter, smile and hand you your purchase. Now they barely look up. It has changed so much. , you never know if you should drive all the way to the store since it’s hit and miss that someone will actually be working there.
I don’t know who does your interviewing for a job positions but it needs serious improvement stop worrying about employee theft (I heard it 1st hand) and start worrying about getting customers what they want and what they need.”
“I've been shopping Cato's for nearly 25 years. 90% of my closet is Catos. Yesterday the I shopped the Cato's at 4407 Ambassador Caffery, Lafayette, La. The lady working was one of the absolute rudest employees I've ever come across in my history of shopping with them! I simply wanted her to check to see if any of the items I had on layaway had been discounted. Her very rude response was, "None of this has been discounted!!!!" She could have simply said, "Let me check for you". In the past when you had items you were holding the clerk would ask, "Do you need me to start a dressing room for you". So polite. This lady obviously doesn't begin to know what customer service looks like. Some of the posters were not falling off the wall, etc. Just an overall bad experience. One bad apple spoils the whole bunch because it will be awhile before I enter a Cato's. I made to feel like a bother instead of a loyal customer!”
“I wish you could go with a different patterns I'm all your clothes . New prints... the clothes are dull colors and everything plaid looks like second hand me downs. I bought my clothes when Cato came to Ft. Smith, AR
But some thing has diffently changed.
Please help us look good in our clothes by changing the companies fashion. Ty”
“I love Cato clothing, prices, and delivery. However, if you go into some stores the customer service is really bad so, I order online. A store in Mtn Home Arkansas didn't wait on anyone that came into the store this week when I went in. The workers stood by the registers and didn't even approach anyone to help them.”
“Great customer service ! Good selection. Lay a way available as well as one day holds. If they don't have it in your size or color they can also order it online for you and have it shipped to the store for free. Returns and exchanges welcome. Gift cards available?”
“You don't EVER want to shop online with Cato. It can take up to 30 days for a refund AFTER the warehouse decides to confirm that they received your return. PLUS shipping charges will be deducted from your refund.
I have yet to have a good customer service experience (called 3 times about my return). The Customer Service reps apparently feel that your call is irrelevant and they could not care less about the status of your purchase or your return (yet your purchase keeps them employed).
There were 2 parts of the return label. I used one part to put on the outside of the package, and kept the second/bottom part for my records, as instructed. However, the part that I kept did not have all of the information that was needed when I called about the status of my refund. It did not have the tracking number. So customer service reps had no idea whether the distribution center had received my return; though I used THEIR return label.
Based on my several calls, it seems that the customer service department can not see any information from the distribution center regarding returned items, so they have no idea of what to say to you about the status of your return and your refund so they become unconcerned and rude to get you off the phone.
Cato's antiquated internal IT systems (customer service vs. distribution center) are not my concern, and as a customer I should not have to suffer because of it.
Again, you don't EVER want to shop online with Cato.”
“I ordered a pair of their pants online -- they arrived stained and damaged. When I reached out to customer service about a shipping label return, they said I had to pay for the return shipping. Daisha (customer service person) denied being able to see (obvious) damage in the photos I sent and refused to help in any way.
Daisha's rudeness and lack of skills resulted in Cato losing a customer over a $6.95 shipping label.”
