You don't EVER want to shop online with Cato. It can take up to 30 days for a refund AFTER the warehouse decides to confirm that they received your return. PLUS shipping charges will be deducted from your refund. I have yet to have a good customer service experience (called 3 times about my return). The Customer Service reps apparently feel that your call is irrelevant and they could not care less about the status of your purchase or your return (yet your purchase keeps them employed). There were 2 parts of the return label. I used one part to put on the outside of the package, and kept the second/bottom part for my records, as instructed. However, the part that I kept did not have all of the information that was needed when I called about the status of my refund. It did not have the tracking number. So customer service reps had no idea whether the distribution center had received my return; though I used THEIR return label. Based on my several calls, it seems that the customer service department can not see any information from the distribution center regarding returned items, so they have no idea of what to say to you about the status of your return and your refund so they become unconcerned and rude to get you off the phone. Cato's antiquated internal IT systems (customer service vs. distribution center) are not my concern, and as a customer I should not have to suffer because of it. Again, you don't EVER want to shop online with Cato.