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LOUISE COCKERILL
Do not purchase a motorhome from this company - I have been in an extremely stressful wrangle since February 2024 when I purchased a motorhome that is not fit for purpose. I am still trying to get a refund as they caused further damage to the van trying to fix the initial issues, they haven't managed to fix the motorhome engine battery, so I cant use the motorhome at all now. They NEVER return any calls or correspondence, I purchased using finance and referred the complaint to the Finance company and eventually the Financial Ombudsman, they haven't responded to either of them either - in my experience, you'll stand no chance of getting anything sorted if something goes wrong with your motorhome and you'll have to involve a solicitor if you want your money back. Update / January 2025. Leisureworld have had out motor home since August last year; the issues are not fixed yet and the motor home is unusable. They wont admit there is an issue and still won’t give us a refund so that we can purchase a new one. Can’t make any plans for trips in 2025 until they either fix the motor home or refund our money. They caused the newest issue in August 2024, but have only just ordered the part (they broke the hydraulic bed raiser). I think their game plan is to do nothing so we get so fed up, we collect the motor home and pay to fix the issues ourselves. They have closed 2 branches, so obviously we are worried sick about it all.
4 months ago
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Catterick Caravans has a 1.3 average rating from 12 reviews