“DO NOT USE LEISUREWORLD !!
Useless company who disregard the LAW !!
I purchased a brand new Motorhome from Leisureworld York on 2/9/24. They cleaned my vehicle prior to collection and scratched every window yes every one !!
We had just sold our house and planned to go travelling in our new Motorhome but so many faults and it clearly is not fit for purpose so l have asked for a refund under the 2015 section 22 Short Term Right to Reject which means as a consumer I am entitled to a full refund within the first 30 days as the Motorhome is not of satisfactory quality or fit for purpose.
COMPLETELY ignored this rule and refused to give me a refund .
I will now instruct solicitors and pursue through the courts unless common sense prevails. I will continue to put my experience on every social media platform available to me !!”
“A dream of owning a motorhome soon turned into a living nightmare. We had issues from day one, turning back twice from France cutting our holiday short. Some of the problems we have, vehicle battery dead on collection, habitation door warped, burst pipe and motorhome flooded leading to ruined carpets, whale heater faulty, seals around rear window failed and substantial water damage to inner wall and floor, bathroom door fell off, awning light faulty, t.v ariel not working. Three of the most major issues are still not resolved 26 months and counting. What is most concerning is the lack of customer care by the apparently head of department Rebecca Brough. Even tried saying to the work force under her that she had not been informed!!! A joke, just we don't see the funny side. Spend quite a substantial amount (cash) and your discarded. Be aware people.”
“Good news is there can’t be a worse dealer than this one. No point in buying local as they sent me 500miles round trip to another dealer for warranty work all at my expense. If you buy Burstner you only get half the warranty time unless you pay them for a van check. Disgusting company”
“I consider that I had a narrow escape with these people. Travelled 200 miles to view a motorhome. It was obviously an ex hire van, even though the salesman insisted it wasn't.
It was at the top of the price bracket for the model, so I asked if there were any extras on offer. There was a"take it or leave it" attitude. Even when I said that I may still be interested, they wouldn't take less than a 10% deposit on it, £6500! I walked away, reading other reviews, I count myself lucky to have avoided them.”
“First issue was day 1 , travelled to York to view the motorhome they said they had in stock. Arrived to find it was at Catterick not York and the sales guy was incredibly rude. Travelled a further 150 miles to Catterick to view it. They were clearly rushing me as they wanted to close. I placed an order for a new Motorhome with Auto gearbox as the one they had was manual. Waited 4 Months , no correspondence from them at all. Motorhome finally arrived but it had a Manual gearbox not automatic !!! I agreed to buy it as I was now getting desperate . They refused to allow me to collect it on the day I needed it because they didn't open that day ! Collection day !!!!!! This Motorhome was scratched, dirty, had no fuel in , was meant to be a full tank as compensation. No gas . Privacy room missing, No number plates. I arrived at 10am to collect it and left at 4pm! . I had to ask for a drink as none was offered. Eventually with reluctance I accepted it . The following day I drove 450miles to my new destination. Half way there the cruise control stalk fell off ! First gas canister ran out within 2 days , second one I took to the suppliers before using it and they told me it was only 20% full ,
This company have the worst customer service I have ever experienced . They all need to go on a customer service course . I gave them £70k , I was treated with absolutely no respect and wish I had listened to my instincts and gone elsewhere.
I have complained to them but a waste of time .”
“Went here on Sunday to view Motorhomes, at first they seemed happy to unlock a couple for us to look at, although they werent very chatty or friendly. Then when we asked to view another two the attitude was less than helpful, we felt it was a chore for them and we were becoming a pain. Although they did indeed open the other two it was obvious they werent happy to do so. Consequently we headed a little further up the A1 and spent our 60K. at one of their competitors instead. would not recommend them to anyone as if thats their attitude before you buy what is it going to be like if you have a problem”
“Buyer Beware! Aftersales appauling
I purchased a brand new caravan on the 15th May 2019 from Tyneside Leisureworld, at handover i was informed that the front window has a crack, but a new one had been ordered, so foolishly i took the caravan. when i got home i discovered that there was no manuals, I immediatley telephoned and again promised a set of manuals would be ordered, the correct manuals have never arrived Since May i have emailed, and telephoned on 4 different occasions, and each time was assured that someone would get an update and call me back, not once have anyone told me a timescale for the front window. I have now contacted Trading standards, and no surpise, Trading standards have dealt with them before. my only option left is to takae legal action against them, all to get a windown fixed. I would not recommend anyone purchasing a caravan from them, things might seem good, but trust me, when things go wrong, they are not interested”
