After previously using this company for pc parts, I wanted to use them again to show support during these trying times. However I am so disappointed with my experience. I purchased the identical type of RAM I have previously purchased from them. DDR4 8GB corsair - vengeance LPX and this was found immediately to be faulty. After running a number of tests, this Brand new RAM was gathering 18000+ faults within 2 seconds within the test. I then promptly went back to my order on their website to start the exchange/return procedure. However, this was very difficult to find and after waiting on them answering a phone for over 30 minutes while I was constantly NUMBER 2 in the queue, I had had enough. I then used their live chat feature, which was like going in circles. I was constantly referred to their page that states their policies, which I had already looked through and was fully aware that after only receiving the item yesterday (ordered on the 2nd, shipped out 3rd, received 4th - TODAY 5th) I was well within their specified returns window. I was then told that the live chat support could not help me and they would refer me to another department, which I am expected to wait and hear from within 48 hours... According to their policy, I should have received a printable returns label and then I should be able to drop it off at any local DPD collection point. This was not the information I received, nor was this even hinted at. After looking at other reviews I believe that even if I was to send it back, they would tell me nothing is wrong, send it back to me and charge me for the privilege. I DO NOT support this company and it's awful customer service at all. Avoid them and go elsewhere.