“Bought an Asus motherboard in mid February,bought the rest of parts to build new PC in December,went to build pc on Sunday December 8th, and took cover off CPU socket and noticed some bent pins.
The box the motherboard came in was not sealed.
I sent a photo to CCL customer service,after 3 days , they sent me a reply saying that it was an unopened box they sent and bent pins are not covered by warranty,it's a lie,the box had been opened, I am suspecting it's a customer return.Its not warranty issue it's a not fit for purpose issue, I will now go via the ombudsman to get this resolved hopefully”
“I would never use this company ever again... absolute con.
Firstly, I was buying my son his first PC. I went with CCL as I thought they were a trustworthy and reputable company. I had used them in the past and have sank the better part of £3000 into them.
I was not impressed by the cheapness of the materials and components used. In particular the screen, keyboard, mouse and headset. The keyboard in particular glitches out and has to be unplugged and replugged in to start working again.
This isn't really what bothers me though. I change my sons computer and bought up. So essentially bought two computers but was going to get the lesser one refunded. Simple. I initially forgot to return a lead for the monitor. I arranged, with them to have this sent back separately...
1). It took over TWO MONTHS to get any kind of refund.
2). You can never get hold of Customer Services unless you have time to hold for an hour and they are, to be kind, slow if they bother to reply to you at all.
3). They lied about not receiving this lead back and insulting suggested I has sent a kettle lead in the second package, not the monitor lead. A complete lie that was absolutely implausible give that a kettle lead wouldn't have fit in the second package I sent back.
4). I called on one occasion as I had sent the lead back but hadn't received a refund. They said they had the monitor cable, they had found it and it was all correct "full refund will be paid". Chase it up a week later "no we can't find the cable". The finally the insulting lie, "the lead sent back was a kettle lead".
5). They deducted 10% of the computers. £82.99 for a monitor screen lead that I DID send back. Just enough that you can't put it through small claims court.
I was willing to overlook some of the nuisance failures in the poor quality of their builds when I thought they were reputable. However, the truth is that they overcharge, they don't create a quality product or use the best quality materials for the money they are charging and they will look to screw you out of any money they can. That includes lying to get it. AVOID!”
“Purchased a Cooler Master keyboard February 23. Developed faults in April 24, still under warranty. Rma'ed to manufacturer in Netherlands. Never delivered and returned to me a month later. Spoke to CCL who instructed me to return it to them which I did. A month later told they are quote "unable to contact their supplier" and they are returning the defective item to me. Do yourself a favour, use a real company like Scan UK or Ebuyer or Amazon. Clowns.”
“Terrible company sent back fault hard drive they refused to replace, offered refund and never paid it been chasing them up with promises it will be paid by end of day and nothing . Now they are saying go to your bank if you want refund and get bank to claim money back. what a joke what sort of company acts like this blatant fraud hard drive was only £65 but thats not the point it's the principle i am just glad it was not for a larger amount . DO NOT BUY FROM THEM THIS IS A GENUINE REVIEW STILL AWAITING A REFUND NOW AFTER 6 WEEKS”
“Worst customer service. If you ever need to return anything forget a refund. They claim courier loss and refuse refund. Courier status never updates and when you call courier they say ccl is the client for the return labels and need to file claim but ccl is not bother. Writing this review after giving them 8 months to sort out. After 100s of messages unanswered and calls never return they note say it’s too late to investigate”
“Returned faulty monitor under warranty ten weeks ago. After dozens of phone calls and emails, still trying to get a refund. Lies and promises. I've been using them for years but not anymore.”
“Avoid CCL online. It took months and threating to sue them to finally receive a refund.
I ordered 32GB of RAM, I paid premium delivery to arrive next day, and it only arrived 1 week later. They said that I would get my premium delivery charge back, which never happened.
In the meantime I had already purchased another one from a different seller, so I cancelled the order from CCL because it was useless to me by this point. I even called them and they acknowledged that the order had been cancelled and I would no longer receive the item and that the money would be refunded back to my bank account. However, after one more week the item was still delivered to me which meant I wasn't refunded. Not very convenient, I now had to go through the process of packing it up and going to refund it. Alright, I did that since I had no other option at this point.
This is where the real headache started, because, although I sent the item back (which was still sealed by the way, unused, in it's original packaging - since I haven't even used it), weeks would go and I wouldn't receive the money back. I started contacting them many times, each time they would tell me that they received the item back and I would eventually be refunded, and eventually one time being told that they don't have the item actually, and they have to do thorough checks. A nightmare, entire months have passed and I did NOT have my refund.
Eventually I had to contact legal support and tell them that I would seek legal action.
After about 3 months I have finally received my refund. That premium delivery extra charge I had never received back and gave up on it.
You have been warned, they are very unprofessional, almost like a scam, AVOID AT ALL COSTS!”
“I recently ordered an NZXT H7 Flow computer case from CCL Computers. The case itself looks fantastic and met my expectations in terms of quality. However, my experience took a turn when I realized that the RGB LED Controller, which was supposed to be included according to the product description, was missing from my order.
Customer Service:
After reporting the issue to CCL Computers, the response time was initially slow, taking over a week to get a reply. When I did get a response, they acknowledged the issue but have yet to resolve it. The issue is still outstanding, even after multiple email exchanges.
Legal Responsibility:
CCL Computers suggested that I contact the manufacturer to obtain the missing part. However, according to the UK Consumer Rights Act 2015, the seller is responsible for providing goods as described, fit for purpose, and of satisfactory quality. The onus to resolve the issue lies with CCL Computers, not with the manufacturer or myself as the customer.
Final Thoughts:
While the product itself was satisfactory, the missing component and the lack of effective customer service to resolve the issue have marred my overall experience. I am now considering taking legal action to get this matter resolved. Buyers should be aware of these potential pitfalls when ordering from this company.”
“Disgraceful service poor communication no response to emails for an RMA return. Even involved customer services emails not returned, item returned no tracking number given and went back to DPD depot and returned to them and no answer on the progress of where my £1800 graphics card is.
Stay clear do not purchase expensive items from this company they are useless and don’t even know how to communicate, happy to take your money good luck trying to get anything resolved. Used Overclockers or Scan computers they are light years ahead of this bunch of cowboys.”
“Beware these scammers!! Ordered two expensive NAS drives for an urgent rebuild. Received one only. Customer Service promised the other would be sent out immediately. Never received after many weeks and numerous calls and emails.
No refund either. I am out of pocket to a significant amount.”
“Do everything they can to avoid refunds
Returned 2 usb sticks, they could only provide blurry return labels which resulted in multiple trips to dpd drop off, they then didn't send the refund at all till I contacted them saying it hadn't been sent, then when they did send it they only refunded 1 of the 2 memory sticks I returned,”
“Two months without a motherboard that was confirmed faulty (I know it was faulty as I bought a replacement from Scan after waiting 2 weeks!), I still want the other to do an upgrade on my Daughters PC.
It was within warranty and they had them in stock at the time.
They don't respond to any type of communication!
I have been a loyal customer for over 30 years (they started at the top of Leeds Road!).
It seemed to go downhill after they closed the shop and went mail order only, the staff in the shop were the best!
Not sure what to do now as I cannot get any rsponse from them so it looks like I am down £95 (+the £105 I spent to replace it!)
I won't ever use or recommend them ever again!”
“Item was faulty (RAM kit DOA). Returned for a refund, return was accepted and told I would receive refund within 14 working days. It's been double that and CCL has refused to answer any of the tickets I've created and their phone lines never have an available agent. Escalated to complaints and still no response. All they have done is mark a couple of my tickets as complete without ever responding. Basically a scam at this point!”
“I have done an RMA for a faulty motherboard for having a faulty bios, it's been a month yesterday with no reply from ccl it's obvious they are understaffed and need to prioritise themselves, I've never been offered such a terrible service”
“Bought a gigabyte 750w PSU. Wasn't right out of the box and died after a few days. Can't return to store myself as closed to public, so have to mess about with sending it back which takes ages. Sent a ticket for a return heard nothing back at all so stuck with no PC and a broken power supply. Live chat just copy and paste same message. Where my money ?”
“HAVE THEY HONE OUT OF BUSINESS???
Purchased many times from here before, but this experience has been appalling.
Bought a replacement graphics card (for one that failed after 13 months) in oct. Developed a fault in January, returned early February, told tested and faulty to be returned to manufacturer. This was almost 2 months ago. No refund, replacement or even them answering the phone or replying to emails.
AVOID AND SPEND YOUR MOBET ELSEWHERE!”
“awful customer service , don't respond to tickets, don't answer the phones, don't reply to emails, don't deliver the goods when they say they are going to - issue now being escalated to credit card company - if you are business user do not put your faith in CCL”
