CCL Computers Reviews

"CCL RMA 314858\r\n\r\nSelling poor quality grade B items labelled as new but when arrive box clearly been opened and item damaged. Dead pixels on a so called \"brand new\" screen! Will not refund and take 28 days to supposedly replace with another from the same manufacturer. Will not buy from here again."

"Purchased a new GPU card on the 4th april 2021\r\nItem arrived next day, the packaging was mint condition (black plastic mail envelope) all seals outside were intact, the DPD Driver is always the same guy, i know him well enough, he even brings my dog a treat!\r\nWhen i opened the parcel i was suprised to find damage to the box, it was battered and tatty then i noticed a hand wrote label on the side (see photos).\r\nWhen i emailed CCL a young lady (named all over the place on various CCL posts as Abby said she could see that the item was infact a returned item, i purchased a new unit not a second hand item!\r\nThis then led to a RMA battle that took another 10+ days just to get the card exchanged with many phone calls for progress and even 2 failed collections to take the item back, in the end i had to go to the post office and mail the bloody thing back myself.\r\nFirst and LAST time i touch CCL with a barge pole, quick deep dive on the company even revealed that Santader bank have filed charges against the company, just go elsewhere!"

"Purchased a new GPU card on the 4th april 2021\r\nItem arrived next day, the packaging was mint condition (black plastic mail envelope) all seals outside were intact, the DPD Driver is always the same guy, i know him well enough, he even brings my dog a treat!\r\nWhen i opened the parcel i was suprised to find damage to the box, it was battered and tatty then i noticed a hand wrote label on the side (see photos).\r\nWhen i emailed CCL a young lady (named all over the place on various CCL posts as Abby said she could see that the item was infact a returned item, i purchased a new unit not a second hand item!\r\nThis then led to a RMA battle that took another 10+ days just to get the card exchanged with many phone calls for progress and even 2 failed collections to take the item back, in the end i had to go to the post office and mail the bloody thing back myself.\r\nFirst and LAST time i touch CCL with a barge pole, quick deep dive on the company even revealed that Santader bank have filed charges against the company, just go elsewhere!"

"Purchased a new GPU card on the 4th april 2021\r\nItem arrived next day, the packaging was mint condition (black plastic mail envelope) all seals outside were intact, the DPD Driver is always the same guy, i know him well enough, he even brings my dog a treat!\r\nWhen i opened the parcel i was suprised to find damage to the box, it was battered and tatty then i noticed a hand wrote label on the side (see photos).\r\nWhen i emailed CCL a young lady (named all over the place on various CCL posts as Abby said she could see that the item was infact a returned item, i purchased a new unit not a second hand item!\r\nThis then led to a RMA battle that took another 10+ days just to get the card exchanged with many phone calls for progress and even 2 failed collections to take the item back, in the end i had to go to the post office and mail the bloody thing back myself.\r\nFirst and LAST time i touch CCL with a barge pole, quick deep dive on the company even revealed that Santader bank have filed charges against the company, just go elsewhere!"

"Purchased a new GPU card on the 4th april 2021\r\nItem arrived next day, the packaging was mint condition (black plastic mail envelope) all seals outside were intact, the DPD Driver is always the same guy, i know him well enough, he even brings my dog a treat!\r\nWhen i opened the parcel i was suprised to find damage to the box, it was battered and tatty then i noticed a hand wrote label on the side (see photos).\r\nWhen i emailed CCL a young lady (named all over the place on various CCL posts as Abby said she could see that the item was infact a returned item, i purchased a new unit not a second hand item!\r\nThis then led to a RMA battle that took another 10+ days just to get the card exchanged with many phone calls for progress and even 2 failed collections to take the item back, in the end i had to go to the post office and mail the bloody thing back myself.\r\nFirst and LAST time i touch CCL with a barge pole, quick deep dive on the company even revealed that Santader bank have filed charges against the company, just go elsewhere!"

"My review from trust pilot this is the first part of the review https:\/\/www.trustpilot.com\/users\/62333f7cdac5c800120c9926 and second part of review \r\n\r\nThis is an update to my previous review\r\n\r\nMy Daughter ordered a Msi b450m mortar max from CCLonline but she started to have a issue, so I managed to get her a Rma and sent it Back.\r\n\r\nThey tested it but couldn't find the issue so they said they where sending it back which was fine. But this is where the issue started, they Decided to return the motherboard in a grey plastic postage bag so it had no protection and of course the Motherboard Box returned in not the same state as it was sent.\r\n\r\nMotherboard box showed signs of being crushed and a bit ripped on the corners and you can see inside where the lid had pressed against the motherboard it self.\r\n\r\nNow when we sent it for Rma we packed it in a cardboard box with packing around the motherboard box to keep it safe and stop it getting damaged But CCL decided just to put it in a postage bag and hope for the best.\r\n\r\nWhy couldn't they respect someone's property by Boxing it properly so it cant get damaged when being returned. I have sent photos showing the damage but but had no response from CCLonline so far.\r\n\r\nWe sent it in as new condition but never received it in as new condition so I have told her not to order from CCLonline in the future as they don't look after your pc parts.\r\n\r\n\r\nReply from CCL Computers\r\n\r\n4 days ago\r\nHi Michael,\r\n\r\nI am very sorry to hear you are not happy at how the motherboard was packaged during your return,\r\n\r\nI will feed this back to a returns team,\r\n\r\nWe would be happy to arrange a return on the motherboard for either a refund or replacement,\r\n\r\nKind Regards\r\n\r\nCCL Team\r\n\r\n\r\nAfter my previous review CCLonline replied saying this\r\nReply from CCL Computers\r\n\r\n4 days ago\r\nHi Michael,\r\n\r\nI am very sorry to hear you are not happy at how the motherboard was packaged during your return,\r\n\r\nI will feed this back to a returns team,\r\n\r\nWe would be happy to arrange a return on the motherboard for either a refund or replacement,\r\n\r\nKind Regards\r\n\r\nCCL Team\r\n\r\nMy Daughter has tried to get the motherboard sent back and refunded But with no success at all.\r\n\r\nFirstly she went to online chat and explained to them about the review and what CCLonline had said about a refund or replacement but they wouldn't sort it out they just told her to email instead.\r\n\r\nSo she emailed and 3 or 4 days later no reply from cclonline so she went on chat today but they didn't understand or didn't want to and just gave her another RMA number which she Didn't want she just wanted to get the motherboard sent back and refunded just like cclonline said they would.\r\n\r\ncclonline failed to honour what they said about return and refund.\r\n\r\nI added photos so you see what the motherboard looked like before it went to cclonline and what it looked like when it came back"

"My review from trust pilot this is the first part of the review https:\/\/www.trustpilot.com\/users\/62333f7cdac5c800120c9926 and second part of review \r\n\r\nThis is an update to my previous review\r\n\r\nMy Daughter ordered a Msi b450m mortar max from CCLonline but she started to have a issue, so I managed to get her a Rma and sent it Back.\r\n\r\nThey tested it but couldn't find the issue so they said they where sending it back which was fine. But this is where the issue started, they Decided to return the motherboard in a grey plastic postage bag so it had no protection and of course the Motherboard Box returned in not the same state as it was sent.\r\n\r\nMotherboard box showed signs of being crushed and a bit ripped on the corners and you can see inside where the lid had pressed against the motherboard it self.\r\n\r\nNow when we sent it for Rma we packed it in a cardboard box with packing around the motherboard box to keep it safe and stop it getting damaged But CCL decided just to put it in a postage bag and hope for the best.\r\n\r\nWhy couldn't they respect someone's property by Boxing it properly so it cant get damaged when being returned. I have sent photos showing the damage but but had no response from CCLonline so far.\r\n\r\nWe sent it in as new condition but never received it in as new condition so I have told her not to order from CCLonline in the future as they don't look after your pc parts.\r\n\r\n\r\nReply from CCL Computers\r\n\r\n4 days ago\r\nHi Michael,\r\n\r\nI am very sorry to hear you are not happy at how the motherboard was packaged during your return,\r\n\r\nI will feed this back to a returns team,\r\n\r\nWe would be happy to arrange a return on the motherboard for either a refund or replacement,\r\n\r\nKind Regards\r\n\r\nCCL Team\r\n\r\n\r\nAfter my previous review CCLonline replied saying this\r\nReply from CCL Computers\r\n\r\n4 days ago\r\nHi Michael,\r\n\r\nI am very sorry to hear you are not happy at how the motherboard was packaged during your return,\r\n\r\nI will feed this back to a returns team,\r\n\r\nWe would be happy to arrange a return on the motherboard for either a refund or replacement,\r\n\r\nKind Regards\r\n\r\nCCL Team\r\n\r\nMy Daughter has tried to get the motherboard sent back and refunded But with no success at all.\r\n\r\nFirstly she went to online chat and explained to them about the review and what CCLonline had said about a refund or replacement but they wouldn't sort it out they just told her to email instead.\r\n\r\nSo she emailed and 3 or 4 days later no reply from cclonline so she went on chat today but they didn't understand or didn't want to and just gave her another RMA number which she Didn't want she just wanted to get the motherboard sent back and refunded just like cclonline said they would.\r\n\r\ncclonline failed to honour what they said about return and refund.\r\n\r\nI added photos so you see what the motherboard looked like before it went to cclonline and what it looked like when it came back"