Bought curved monitor, Faulty, refused replacement. Bought a £250 curved monitor in November 2022, January 2023 it started losing picture at random and then the picture would come back. Just been told they can't replicate the fault in an email and they are sending it back to me. Absolute lies. There is no way they tested this for more than 10 minutes. If I get it back and suddenly its no longer broken I will Correct this review. DO NOT USE THIS COMPANY! I'll be sticking to Ebuyer from now on. Order number / W4180584 / Acer XZ272UV 27" CCL RMA 332739 EDIT: 21/01/2023 I have just received the faulty item back, you guys didn't even take the thing out and test it... the box is exactly the way I sent you it, there is absolutely no way you repackaged the box as EXACTLY as I did. You received this and literally just sent it back without taking it out the box and testing it. EVEN THE TAPE I USED TO SEAL THE BOX HAS BEEN UNTOUCHED! Absolute jokers. EDIT: 25/01/2023 : returned the monitor to me missing the screws needed to connect the monitor to the stand. Will continue to update. Currently in talks with customer service. For the record they did take it out to test and I was mistaken. I tried the monitor for an hour just rested up on the wall and the issue has seemed to resolved itself. However Without using it as I normally would I can not say for certain, this is currently not an option without using the stand, which I cant use due to getting the item back without the screws. EDIT: 26/01/2023 still no reply after making a second ticket. I can get my bank to dispute the transaction if need be. If all else fails this is the route I'm going. EDIT: 03/02/2023 I put in a a second ticket on 25/01/2023 and just checked my emails today they are just ignoring me at this point, no reply at all. I'm going to the bank to chargeback. This company is horrendous. I'm still sat here with the monitor they sent back to me missing parts needed to assemble.