Poor after-sales service. My motherboard Gigabyte Aours, which I purchased from CCL under a year ago (so still on warranty), failed when I tried to update my bios following Gigabyte's official process/software. After that my PC didn't boot up to bios, instead just went through on/off loops. I contacted CCL about this, and they asked me to send it to them using pre-paid label. To my surprise, I was told that the motherboard needs to go through 5 days of checks at CCL and then once confirmed faulty they will send it to manufacturer for further ~4 weeks of checks. When I said it's unreasonable to expect me to wait for over a month to get this sorted (in particular considering I work from home) I was told it's the way it is and that it's been too long (??!!) to offer a swap or a quicker alternative solution. This was confirmed by 2 different people at CCL. Just for comparison, when my GPU failed a few years ago (was also on warranty) I simply returned it to Scan computers who confirmed it's faulty and sent me back a new one within a couple of days. Great service which understands that customers want minimum disruption. With so many retailers around it's the "little" things that count like customer service and after-sales service which you will need when things go wrong...clearly CCL has no clue about any of this. Needless to say, I will not be purchasing from CCL ever again.