I bought 2 graphics cards from CCL via eBay earlier this year. No problems, and I didn't expect any as both eBay and PayPal protect buyers in my experiences. The third time I ordered a graphics card, GTX 1650 Super, on 18th May, I ordered directly from CCL website as I wanted to support a British company directly and my experiences had been good up until that point. On the 20th May I received a GTX 1650. The non super version which was a cheaper inferior card. I thought it was an error as with the particular card, an MSI 1650 Ventus XS OC, the super and non super versions look identical. The super version is 50% more powerful and about 30% more expensive. (£140 for the non-super and about £170 for the super version) So I sent it back and on the 1st June they confirmed that it had been checked and serial numbers matched etc, and I would get a refund on my card and to give up to 14 days. On the 1st of June I also checked their site and I saw a new listing that I hadn't seen before an open box MSI 1650 Super Ventus XS OC "discounted" to around £160. Coincidence? So when I saw that listing I immediately contacted my credit card company for a charge-back and I'm glad I did. They got in touch with me on 17th June and informed me that they were happy to send my case to Mastercard for a charge back and wanted to confirm a few things. They also assured me that CCL had made no attempt to refund me my money. I spoke to my credit card company again today (23rd June) and they again assured me that CCL had not initiated a refund. So the takeaway for me is not to use CCL again. The whole affair stinks. And they don't even have the good grace to simply give me my money back.