The key CDKeys.com sold us didn't work, and to this day we don’t know the reason.
From the beginning the attitude from CDKeys support staff was pretty much: "We have your money, the code looks fine our end, we don't give a monkeys if you're still having problems or what they might be, go away and don't bother us." And you are literally blocked - CDKeys Support ceased to reply to me, even after having been nothing but courteous and very patient with them from the beginning. I have the emails to prove it.
This situation to me is a bit like buying a car and a few days later having concerns about the tires or finding that the engine won't start, and the only response you get is "Unfortunately, according to us, the car was fine the day we sold it to you, so deal with it and go away."
From looking at other reviews online, if you're lucky and you don't have a problem with the code you get, it looks like you can get some good deals from them. However, if like me you do have a problem, expect support like I've outlined: tough luck if you've paid for something that doesn't work, you're on your own. Because as we’ve experienced, CDKeys does not care what the customer experience actually is. All CDKeys cares about it seems, is that they have your money.
I'm sorry, but to me the heart of this way of doing business is rotten to the core. Handing over cash to CDKeys is clearly a lottery, one that we refuse to partake in, and they will not be getting our business again.
To try and end on a helpful note, here’s what I think good customer service looks like, and I hold CDKeys responsible because I am one of their customers: we have paid them to be able to use a game, and we can’t download it, and they’ve kept our money:
1. Responsibility should not begin and end with the alleged (we only have their word for it) suitability of a cypher that’s been sold. We have paid to be able to use a game, a gift for me, and I can’t download it. The technology you’ve chosen to facilitate that objective along with its validity is neither here nor there, because it doesn’t solve the problem; I still cannot download the game we paid you for.
2. Being helpful instead of dismissive. You’ve taken our money, you claim everything is fine your end, and therefore that’s the end of the story? You stop replying to me? Really? Well everything is not fine: I cannot use the code you sold me for the stated purpose.
3. Go the extra mile. If technical issues might be a cause, I’d expect helpful advice on how to solve them. Not silence. If it looks like a third party might be responsible (like a game site hosting a download and where a key must be redeemed), I’d expect at least some rudimentary knowledge of that third party’s systems, again coupled with expert advice on what to try to solve the problem, or to be directed to the relevant persons, after all you are partnering with them to achieve your sales. I don’t expect silence.
4. Not being left with the feeling that we’ve been robbed. And of a Christmas present no less. I have no problem with CDKeys concluding internally that the problem may lie elsewhere, but I do mind when those actions leave us feeling this way, and that we are well and truly on our own with seemingly no recourse. Is piracy too strong a word? Maybe it is, maybe it isn’t.
5. I don’t think it should be too much to ask any Support department for help in identifying the cause of a problem, but with CDKeys, it seems to be. I have no idea why the code they sold us doesn’t work, and they’ve not helped me at all in trying to find the cause. And as a paying customer, I really feel it should be their responsibility and not ours to get to the bottom of the matter and provide a solution, not slam the door shut and leave us hanging out to dry.
Thank you for reading.