Absolutely disgraceful. My 10 year old used his birthday money to buy a couple of games. Firstly the instructions on how to access the games is poor but when you do mange to work it out, you can't download the games because you need a certain amount of laptop storage! At no stage in the purchase process was this stipulated and they refuse to refund him for the game he can't play because we can't afford to buy a laptop with more storage!!! Customer service at its finest. Well done you a*rse*oles. Wish I had researched them and looked at other reviews beforehand.