Like many others, I bought a code for Hogwarts Legacy and, whilst I was charged (although, luckily it was a pending transaction), I received no confirmation or no receipt. I put in a ticket for support and was responded to within an hour requesting a screenshot of the receipt that I had already said I didn't have. When I repeated this to them, I received absolutely no response. After 24 hours of no response, I put in a second ticket, this time with an attachment of the pending payment in my account. I had a response from another member of the team saying that I would get a update from him when he had some information from the relevant team. After 4 whole days of silence, I replied requesting an update and was only sent an automated holding email detailing a series of issues in handing out codes for Hogwarts Legacy. I replied to this with the relevant information...and received the exact same automated holding email as a response. Another 24 hours later, I once again requested an update and received no response beyond a third rendition of the automated holding email. At this point I lodged a complaint by issuing another ticket. I complained about the length of time it had taken, the lack of human communication and the generally poor customer service that they had provided. As if to prove my point, the person who responded just sent me a copied and pasted version of the exact same automated holding email. My pending transaction will be automatically cancelled by my bank tomorrow as it will be the 7th day that the money has been held back. Something tells me I will not be getting this game. I have previously used this website and have been happy with the service provided. As have many of my friends. This is the first time that something has gone wrong with a transaction that we're aware of. However, whilst this is the first time that I've had to deal with customer support, it has been handled so atrociously that it puts me off buying a single game code from them ever again.