I've been a customer of cdkeys for a long time, and been stung twice by inadequate descriptions. The latest one was Resident Evil 2 + DLC. At the time it was £18 for the game, and £28 for the game + DLC. I purchased the DLC package and it came with the preorder bonus which was 1 measly peace of useless DLC (not the actual DLC). There have been previous instances where this has happened, more notably it never came with any DLC at all. I'm not usually one to complain, but I felt I had been robbed because it wasn't clear (especially as a phone user). I looked at my history and thought, maybe this one time I will contact support and see if I can get my £10 back. They asked for screenshots etc, and that's when I found out that the preorder bonus was the DLC they were referring to... I made the case (and took my own screen shots) showing that nowhere on the phone browser you could see anything that states this. After this my emails were ignored, so I opened a case with PayPal. Cdkeys won the case, but PayPal said I could have the 10 because I was very clearly misold. Anyways, after that my account was banned from making purchases (despite only ever complaining about one of many). Good until something goes wrong, it might not happen very often but it will sting you eventually and they won't honour any type of refund, and follow up with a swift ban. All you are is a number, and a source of money. To them, there are no such thing as loyal customers. Or even honest ones. If you have something missing, protips - just say you never got it. If you be honest, and only ask for a fair partial refund because of incorrect descriptions, you get treated like a criminal regardless. I will be leaving this review on multiple websites, and also contacting a small circle of youtubers about CDKeys. If you've had similar experiences, be sure to come forward because these bad reviews get lost (since most people have never had anything go wrong with their purchases). Support are no help, and if you open a case through PayPal through lack of response, you just get banned. Thanks for that Cdkeys, very professional of you.