i went to celcom pavilion and ask regarding my phone care, my phone was stolen at 29/3/23 claim phone care at 30/3/23 and i want to claim my phone care like they said "very easy u can claim anytime on online website" and im asking about downgrade plan, so that guy said i can downgrade and still can claim that phone care anytime as long i pay for that so yah! now almost 3 weeks i still not received my device?? i go back to celcom pavilion and they not serve me well just said "later we call" almost 3 weeks i never get any feedback and my device!!!!???? wth????? celcom try to scamm me or what????? if you guys cannot do claim please give my money back! now easily said 35x24mnth declined?? are u kidding me???? that staff if u not sure with your answer pls dont try manipute me.I WANT REFUND!!!ALMOST 3 WEEKS I DID NOT RECEIVE MY PHONE AND THEY KEEP SAYING "WE GOT IT PROBLEM" the hell my friend same case with me within 3 days he get phone care claim!!