Celcom Reviews

Name: Celcom
Rating: 1.24

1.2 Rating 225 Reviews

5 %

of reviewers recommend Celcom

Company Reviews

Questions

Metrics

1.2

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Celcom 1 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first started using the app everything is very easy n smooth. But now days bit slow.”

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Posted 2 weeks ago

“bayar mahal2 lain ciput pundekk”

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Posted 3 weeks ago

“Celcom digi line sucks. Internet line getting worse when they merged. Need to improve ASAP. Thanks”

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Posted 1 month ago

“semoga Celcom bangkrap”

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Posted 1 month ago

“like stupid af”

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Posted 2 months ago

“Horrible service ,I am a Celcom user for over 10 years now and my bill was overcharged,called 111 for an enquiry regarding this matter ,first customer service assistant ,Namibiyar was helpful ,I called again and spoke to an assistant name Aisyah , horrible and unprofessional ethics .She fails to listen to a customer, but keep talking on her part , rude and not professional at all”

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Posted 2 months ago

“Avoid Digi (CelcomDigi) – Poor Network & Customer Service I strongly advise against choosing Digi (CelcomDigi) for a new SIM card or porting your connection. For the past two months, my neighbors and I have been experiencing severe network issues. Despite multiple complaints, we received no response. After two months, Digi finally responded with an official statement, claiming that our area has a high number of concurrent users. This is an unacceptable excuse—if they cannot provide a stable network in a central city area, why are they still selling their service? If you’re considering Digi, think twice. Poor service, weak network, and zero accountability!”

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Posted 3 months ago

“Very patient and explaining very clear and also promote new plan”

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Posted 3 months ago

“After celcom join digi, connection is too poor and slow, sometime connection is unstable. Not sometimes but always. At anywhere, celcomdigi is no good. Celcom, please do better.”

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Posted 4 months ago

“Celcom service di BANDAR TAWAU Branch paling teruk. Langsung tidak membantu customer. Staf sangat kurang ajar.”

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Posted 4 months ago

“Very bad service”

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Posted 4 months ago

“Stupid port out long request”

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Posted 5 months ago

“Verge bad connection, truly need to change Telco, especially when you want to subscribe for fiber home or broadband or even postpaid, my suggestion is forget it and get another Telco, it's worse”

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Posted 5 months ago

“Since celcom join with digi, the service getting worse and no good deals for customer anymore.”

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Posted 6 months ago

“the app always auto logout in every few min”

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Posted 6 months ago

“line celcom area port dickson mmg teruk sngat2..nak buka ws pun loading !apetah fb ig google..penat beribu kali dah complain celcom centre ni..bila call cs ckp xde masalah apa2 line okay ! bayar mahal tp line mcm .....!!!”

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Posted 6 months ago

“ko paham sik aku tok bukan diam kat pedalaman. maseh tengah bandar tapi line mcm taik 🥰 dah la sebulan bayar bill bukan main sampe beratus, tapi aku masok rumah jak line aku hilang sikpat nak bodo agik kah? nyusah idup org jak mun ada apa2 emergency sikkan asal aku nak klaka aku diri rah pagar rumah nak? tolong lah improve, sikda function kau merge celcomdigi coi timpak2”

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Posted 7 months ago

“Worse telco in Malaysia.”

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Posted 7 months ago

“CELCOM ANTARA YANG PALING TERUKK PENAH AKU GUNA.Sebelum ni guna telco lain bila nak switch ke telco lain tak de hal. TERUK GILA PUNYA SERVIS. call 1111 dah sepasal kena tunggu gilirin,kau asyik repeat soalan SAMA je kan. BILA AKU TANYA OUTSTANDING BILL ADA KE, KAU JAWAB TAK DE. BILA AKU REQUEST PORT OUT, MASA TU TU KAU HANTAR MSG ADA BILL KENA BAYAR. MACAM HANAT BETUL.UNTUK SEPT SAJA DAH TIGA KALI AKU BUAT BAYARAN BIL. TAPI MASIH TAK SELESAI. AKU REQUEST PORTOUT 15.09.24 HINGGA SEKARANG MASIH TAK BOLEH. BILA AKU DAIL 1111 ADA SORANG CS JAWAB AKU ADA LANGGAN CONTRACT PADA 17.09.24.. BODOH GILA..dah aku request portout pada 15.09 apa jadah aku nak pi langgan contract lagi. TICKET STATUS AKU DAH AUTOMATIC CLOSED, SEDANGKAN MASALAH BELUM SELESAI. AKU TANYA SOALAN 3 ~ 4 NAK KENA TUNGGU. BILA KAU REPLY, NAK AKU JAWAB DALAM 24JAM EHHH.. CELCOM KAU MEMANG TAK NAK BAGI ORANG PORTOUT DARI CELCOM KE.???”

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Posted 7 months ago

“Celcom overcharging my bill unnecessarily n when call they divert us to this CS to chat but NO RESPONSE…SUCH AS WASTE OF TIME n how long u PUT CUSTOMER WAITING FOR SO LONG…SERVICES SUCKS CELCOM!!! Have to find ANOTHER TELCO THAT CAN GIVE GOOD & PROMPT SERVICES!!! Take a look at SS as attached…WASTING TIME!!”

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Posted 7 months ago

Celcom is rated 1.2 based on 225 reviews