Celcom Reviews

Name: Celcom
Rating: 1.26

1.3 Rating 233 Reviews

6 %

of reviewers recommend Celcom

Company Reviews

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Metrics

1.3

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Collins

Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been using Celcom for a while now, and overall, I’m quite satisfied with their service. The network coverage is strong, especially in urban areas, and I rarely experience dropped calls or slow internet. Their data plans are reasonably priced and offer good value, especially with the unlimited options and frequent promotions. Customer service is usually responsive, though there were times I had to wait a bit longer than expected. The Celcom Life app makes managing my account super easy—topping up, checking usage, and paying bills can all be done quickly. One area they could improve on is coverage in some rural areas, which still feels a bit spotty. But for everyday use in the city, Celcom has been reliable and efficient.”

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Posted 1 day ago

“Celcom mmg babi! Itu je nak cakap”

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Posted 2 weeks ago

“Fast connection internet power”

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Posted 3 weeks ago

“So many problem”

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Posted 3 weeks ago

“Poor internet connection quality after celcom and digi merged line. it would be better if celcom and digi didn't merge😔”

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Posted 1 month ago

“Bad experience in registering and activating the number. Cannot download the apps, and the qr is just appeared as white screen instead. After proceed with activation, the number still cannot be used.”

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Posted 1 month ago

“Lost £100k saved by Supreme assets recovery AT G mail .com”

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Posted 1 month ago

“Hi, I’m experiencing veryyy poor network coverage in Kg baru, Kl area The line is very slow and keeps disconnecting. Please please please check and resolve this issue as soon as possible.”

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Posted 1 month ago

“When I first started using the app everything is very easy n smooth. But now days bit slow.”

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Posted 2 months ago

“bayar mahal2 lain ciput pundekk”

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Posted 2 months ago

“Celcom digi line sucks. Internet line getting worse when they merged. Need to improve ASAP. Thanks”

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Posted 2 months ago

“semoga Celcom bangkrap”

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Posted 2 months ago

“like stupid af”

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Posted 4 months ago

“Horrible service ,I am a Celcom user for over 10 years now and my bill was overcharged,called 111 for an enquiry regarding this matter ,first customer service assistant ,Namibiyar was helpful ,I called again and spoke to an assistant name Aisyah , horrible and unprofessional ethics .She fails to listen to a customer, but keep talking on her part , rude and not professional at all”

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Posted 4 months ago

“Avoid Digi (CelcomDigi) – Poor Network & Customer Service I strongly advise against choosing Digi (CelcomDigi) for a new SIM card or porting your connection. For the past two months, my neighbors and I have been experiencing severe network issues. Despite multiple complaints, we received no response. After two months, Digi finally responded with an official statement, claiming that our area has a high number of concurrent users. This is an unacceptable excuse—if they cannot provide a stable network in a central city area, why are they still selling their service? If you’re considering Digi, think twice. Poor service, weak network, and zero accountability!”

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Posted 4 months ago

“Very patient and explaining very clear and also promote new plan”

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Posted 5 months ago

“After celcom join digi, connection is too poor and slow, sometime connection is unstable. Not sometimes but always. At anywhere, celcomdigi is no good. Celcom, please do better.”

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Posted 5 months ago

“Celcom service di BANDAR TAWAU Branch paling teruk. Langsung tidak membantu customer. Staf sangat kurang ajar.”

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Posted 6 months ago

“Very bad service”

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Posted 6 months ago

“Stupid port out long request”

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Posted 6 months ago

Celcom is rated 1.3 based on 233 reviews