“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Have been a loyal Celcom customer for many years but lately noticed that since merging w Digi, the google service is soo slow. Even with 5G.
Kindly give advce on how to get a better speed or suggest another Telco”
“mahal yaa bayar bulan bulan line tapi time kat rumah takde coverage kalau sekejap takpe tapi ni sangatlah lama, dahtu bilaa dekat area rumah je ya allah takkan nak kena sentiasa pergi bandar san”
“Just talk to your lady customer service.
She need more training to explain how a prepaid Celcom user can purchase international data roaming.
She need to speak clearly & improve on pronunciation.
In my opinion, if your Malaysian staff not that fluent in English, assign them to talk in our bahasa kebangsaan.
Honestly at first I thought she is an expatriate from India, but she is Malaysian.
***conversation at around 3.30pm, 31/08/2025***”
“I’ve been using Celcom for a while now, and overall, I’m quite satisfied with their service. The network coverage is strong, especially in urban areas, and I rarely experience dropped calls or slow internet. Their data plans are reasonably priced and offer good value, especially with the unlimited options and frequent promotions.
Customer service is usually responsive, though there were times I had to wait a bit longer than expected. The Celcom Life app makes managing my account super easy—topping up, checking usage, and paying bills can all be done quickly.
One area they could improve on is coverage in some rural areas, which still feels a bit spotty. But for everyday use in the city, Celcom has been reliable and efficient.”
“Bad experience in registering and activating the number. Cannot download the apps, and the qr is just appeared as white screen instead. After proceed with activation, the number still cannot be used.”
“Hi, I’m experiencing veryyy poor network coverage in Kg baru, Kl area
The line is very slow and keeps disconnecting.
Please please please check and resolve this issue as soon as possible.”
