Celcom Reviews

Name: Celcom
Rating: 1.26

1.3 Rating 233 Reviews

6 %

of reviewers recommend Celcom

Company Reviews

Questions

Metrics

1.3

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Celcom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Collins

Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been using Celcom for a while now, and overall, I’m quite satisfied with their service. The network coverage is strong, especially in urban areas, and I rarely experience dropped calls or slow internet. Their data plans are reasonably priced and offer good value, especially with the unlimited options and frequent promotions. Customer service is usually responsive, though there were times I had to wait a bit longer than expected. The Celcom Life app makes managing my account super easy—topping up, checking usage, and paying bills can all be done quickly. One area they could improve on is coverage in some rural areas, which still feels a bit spotty. But for everyday use in the city, Celcom has been reliable and efficient.”

Helpful Report

Posted 2 weeks ago

“Fast connection internet power”

Helpful Report

Posted 1 month ago

“When I first started using the app everything is very easy n smooth. But now days bit slow.”

Helpful Report

Posted 2 months ago

“Very patient and explaining very clear and also promote new plan”

Helpful Report

Posted 5 months ago

“Terdapat beberapa perkara yang saya ingin beri maklum balas kepada Celcom. Pertama, adalah mengenai liputan rangkaian yang kadang-kadang tidak stabil di kawasan tertentu. Saya berharap Celcom dapat meningkatkan kebolehpercayaan rangkaian di tempat-tempat yang sering mengalami masalah ini. Selain itu, pengalaman pelanggan saya dengan perkhidmatan pelanggan Celcom agak mencabar. Saya berharap untuk melihat peningkatan dalam perkhidmatan pelanggan yang lebih responsif dan membantu. Secara keseluruhan, saya percaya Celcom mempunyai potensi yang besar untuk terus memperbaiki dan meningkatkan pengalaman pengguna. Terima kasih atas perhatian anda kepada maklum balas saya”

Helpful Report

Posted 1 year ago

“Suteramall johor bahru celcom shop very good services👏🏻👏🏻”

Helpful Report

Posted 1 year ago

“CelcomDigi is No 1 Network in Malaysia,this product born in 1988 until now 2024 , actually for 4G LTE and 5G Network is better for All user...langit pun blh,lantai pun blh...天地通.... Hope All still support CelcomDigi 5G Network. Ikhlas Dari Celcom Malaysia (Axiata Group)”

Helpful Report

Posted 1 year ago

“Setia city mall. Terma kasih staff Sarah iman yang Banham membantu saya”

Helpful Report

Posted 1 year ago

“Credit to staff celcom blue cube Kuantan yg bernama LINDA sgt knowledgeable.. Tahniah juga CELCOM kerana mempunyai staff yg berbudi bahasa dan ikhlas membantu customer.”

Helpful Report

Posted 1 year ago

“celcom is very bad network provider..the plan are expensive but is too slow everywhere even i am in town shah alam..centre..shame on you..celcom better carefull..”

Helpful Report

Posted 2 years ago

“I am an existing Celcom subscriber and planned to buy iPhone 13 pro or pro max from Celcom cube in Aeon Bandaraya Melaka. Once I arrived there I asked a Celcom representative if either of the iPhone models was available. He replied no. I expected him to make enquiries from the other branch in Melaka Raya but he did no such thing. I proceeded to say that I would then have to buy it on line. I felt somewhat disappointed and thought I may switch to another telecommunications company to purchase the smart phone of my choice. I decided to drive over to Celcom Cube at Melaka Raya and I’m glad I did. I approached a young man named Alex who said he would ask his colleague. Meanwhile he gave me a queue number and showed me to the waiting area to have a seat and said that I will be attended to shortly. Cik Ainie Roslani attended to me and she said that she will check the stocks. Within a few minutes she informed me that there were two iPhone 13 pro left and helped me make my choice. Once I had decided on the iPhone I wanted she proceeded on to do all the documentation with changes made to my celcom post paid plan. Once payment was made, Alex helped me with setting up my new phone and to assist me to transfer all my current apps to the new phone. Cik Ainie also informed me of Celcom’s other services which may be of interest to me. I am truly impressed by both Cik Ainie and Alex’s customer service. I strongly recommend Celcom Cube Melaka Raya to all customers. Ribuan terima kasih, Cik Ainie dan Alex!”

Celcom 5 star review on 12th September 2022

Helpful Report

Posted 2 years ago

“Celcom have the best coverage for almost every place. You will never hear a celcom user complain about how slow the line is. It is expensive but it worth it because the data speed is fast and smooth.”

Helpful Report

Posted 5 years ago

“Celcom prepaid is the best among all others. I would encourage all to use Celcom as it offers the best customization and I am sure for the others too. I am writing this to give as an encouragement to Celcom to keep all its existing freebies for all prepaid users.”

Helpful Report

Posted 6 years ago

“Aku je ke yang internet ok, bayar 60 😂😂 campur tax dalam 63 camtu”

Helpful Report

Posted 1 year ago

“Since celcom join with digi, the service getting worse and no good deals for customer anymore.”

Helpful Report

Posted 8 months ago

“customer service line mmg asik busy je ke. Langsung tak angkat call 👎”

Helpful Report

Posted 11 months ago

“LINE TAK OK BUFFERING SETIAP MASA MASALAH APA KERJA TEGENDALA SEKARANG AKU TUNTUT KAT AKHIRAT KALAU FAIL”

Helpful Report

Posted 2 years ago

“Im using the 95 premium plan which offer an 30gb of high speed interne for weekdays and 10gb for weekend with the price of RM95. But i already subcribe to combine the weekend and weekdays which makes me pay monthly of RM100+. I can say it is fast and can get until 100mbps. But, it is not constantly fast. Meaning you will still get a buffered while watching an online movie through any website. Plus, if you are a gamer, Celcom is absolutely not for you. You will get the delayed connection throughout the game. And this is my biggest problem with Celcom. I hope they will fix it.”

Helpful Report

Posted 4 years ago

“It all started when you accidentally charged me the termination fee for EasyPhone plan for thousands of ringgit (which I didnt terminate at all and still abiding by paying the monthly without haste) until my cred card reached its limit. So I can’t use the card for other usage. After that, my phoneline been barred twice whereas its not my fault. Can’t use my google maps in car navigation, call people when in need or make online payments when its urgent. I called online customer service TWICE, they said wanted to resolve in 2-3hours, but, sadly a day went by nothing happened, so I had to go down BlueCube multiple times just to settle their own fuckups. Now, they said it took 14 days in process to settle this issue but now it has been almost 3 weeks, baru nak action on the issue. Currently, my card still declined, phoneline still barred and I can’t use my phone and credit card for everyday purpose. This is all happened when it is not my fault but your own fuck-up. I expected better. Very disappointing. Take note @celcom”

Helpful Report

Posted 5 years ago

“Their internet coverage is bad. Sometimes I bring my laptop home to settle some work. I don't have any WiFi connection at home, so I will use my data as hotspot. It's horrendous. Sometimes, the reading will go below 1mbps. I have informed them numerous times, but their standard answer will be they're upgrading. They have been 'upgrading' for years, yet their services are getting worse.”

Helpful Report

Posted 6 years ago

Celcom is rated 1.3 based on 233 reviews