Celcom Reviews

2.50 Rating 4 Reviews
25 %
of reviewers recommend Celcom
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It all started when you accidentally charged me the termination fee for EasyPhone plan for thousands of ringgit (which I didnt terminate at all and still abiding by paying the monthly without haste) until my cred card reached its limit. So I can’t use the card for other usage. After that, my phoneline been barred twice whereas its not my fault. Can’t use my google maps in car navigation, call people when in need or make online payments when its urgent. I called online customer service TWICE, they said wanted to resolve in 2-3hours, but, sadly a day went by nothing happened, so I had to go down BlueCube multiple times just to settle their own fuckups. Now, they said it took 14 days in process to settle this issue but now it has been almost 3 weeks, baru nak action on the issue. Currently, my card still declined, phoneline still barred and I can’t use my phone and credit card for everyday purpose. This is all happened when it is not my fault but your own fuck-up. I expected better. Very disappointing. Take note @celcom
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Posted 3 months ago
Their internet coverage is bad. Sometimes I bring my laptop home to settle some work. I don't have any WiFi connection at home, so I will use my data as hotspot. It's horrendous. Sometimes, the reading will go below 1mbps. I have informed them numerous times, but their standard answer will be they're upgrading. They have been 'upgrading' for years, yet their services are getting worse.
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Posted 11 months ago
Celcom is rated 2.50 based on 4 reviews