“At first, I wasn’t completely sure about reaching out for help. I had been dealing with the situation for a while and wanted to be certain I was speaking with someone reliable. Resorus was professional from the beginning, listened to my concerns, and explained everything clearly. Their consistent communication also made the whole process easier to navigate.”
“I was understandably cautious about asking for help after dealing with the situation for some time. Resorus made a good first impression by being professional, attentive, and straightforward. They listened carefully, explained the process clearly, and kept me informed along the way.”
“I truly value the prompt response and reliable assistance provided during my withdrawal process. Everything was completed efficiently, making the entire experience smooth and trustworthy.”
“The experience with your customer support team was frustrating because of the delays and the overall lack of organization.
I’m thankful that RESORUS was able to step in and handle the matter smoothly and professionally.”
“Just talk to your lady customer service.
She need more training to explain how a prepaid Celcom user can purchase international data roaming.
She need to speak clearly & improve on pronunciation.
In my opinion, if your Malaysian staff not that fluent in English, assign them to talk in our bahasa kebangsaan.
Honestly at first I thought she is an expatriate from India, but she is Malaysian.
***conversation at around 3.30pm, 31/08/2025***”
“Im using the 95 premium plan which offer an 30gb of high speed interne for weekdays and 10gb for weekend with the price of RM95. But i already subcribe to combine the weekend and weekdays which makes me pay monthly of RM100+. I can say it is fast and can get until 100mbps. But, it is not constantly fast. Meaning you will still get a buffered while watching an online movie through any website. Plus, if you are a gamer, Celcom is absolutely not for you. You will get the delayed connection throughout the game. And this is my biggest problem with Celcom. I hope they will fix it.”
“It all started when you accidentally charged me the termination fee for EasyPhone plan for thousands of ringgit (which I didnt terminate at all and still abiding by paying the monthly without haste) until my cred card reached its limit. So I can’t use the card for other usage. After that, my phoneline been barred twice whereas its not my fault. Can’t use my google maps in car navigation, call people when in need or make online payments when its urgent. I called online customer service TWICE, they said wanted to resolve in 2-3hours, but, sadly a day went by nothing happened, so I had to go down BlueCube multiple times just to settle their own fuckups. Now, they said it took 14 days in process to settle this issue but now it has been almost 3 weeks, baru nak action on the issue. Currently, my card still declined, phoneline still barred and I can’t use my phone and credit card for everyday purpose. This is all happened when it is not my fault but your own fuck-up. I expected better. Very disappointing. Take note @celcom”
“Their internet coverage is bad. Sometimes I bring my laptop home to settle some work. I don't have any WiFi connection at home, so I will use my data as hotspot. It's horrendous. Sometimes, the reading will go below 1mbps. I have informed them numerous times, but their standard answer will be they're upgrading. They have been 'upgrading' for years, yet their services are getting worse.”
