Just talk to your lady customer service.
She need more training to explain how a prepaid Celcom user can purchase international data roaming.
She need to speak clearly & improve on pronunciation.
In my opinion, if your Malaysian staff not that fluent in English, assign them to talk in our bahasa kebangsaan.
Honestly at first I thought she is an expatriate from India, but she is Malaysian.
***conversation at around 3.30pm, 31/08/2025***
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