Celcom Reviews

Name: Celcom
Rating: 1.24

1.2 Rating 225 Reviews

5 %

of reviewers recommend Celcom

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Metrics

1.2

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Celcom 1 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

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“celcom stoopid . orang tengah ml dia reconnecting nk dekat sejam shiel . line kat tempat aku ni dh sebulan agaknye takde bar langsung KOSONG ! baik takyah je kalau gitu . makin lama makin terok . kalau camtu je belanjutan takyah buat apa apa dahla . kau atur apa lama sangat dari haritu lagi tengah perbaiki line sampai sekarang takde perkembangan . asal nak main game je line kau macam nak mampus . stress hidup guna celcom ni . teruk namati sial celcom ni . cukup sabar dah tengah rank je dia reconnecting memang pukimak”

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Posted 10 months ago

“starting from May 31st until June 1st after more than 72 hours Celcom internet connection has been from bad to worst.!. avoid this telco at all costs!!!”

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Posted 11 months ago

“Don't work, Bad slow”

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Posted 11 months ago

“Terdapat beberapa perkara yang saya ingin beri maklum balas kepada Celcom. Pertama, adalah mengenai liputan rangkaian yang kadang-kadang tidak stabil di kawasan tertentu. Saya berharap Celcom dapat meningkatkan kebolehpercayaan rangkaian di tempat-tempat yang sering mengalami masalah ini. Selain itu, pengalaman pelanggan saya dengan perkhidmatan pelanggan Celcom agak mencabar. Saya berharap untuk melihat peningkatan dalam perkhidmatan pelanggan yang lebih responsif dan membantu. Secara keseluruhan, saya percaya Celcom mempunyai potensi yang besar untuk terus memperbaiki dan meningkatkan pengalaman pengguna. Terima kasih atas perhatian anda kepada maklum balas saya”

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Posted 11 months ago

“Butoh celcom hotline customer service.. nk angkat phone lama dekat 10min, lepas angkat dh explain macam2 siap kasi order ID pastu buat2 cakap dan drop call.. aku call balik dkt 20min pastu tak angkat langsung.. BUTOH SIAL!! SAKIT HATI DGN CUSTOMER SERVICE MCM LANCAU!! Kalau x urgent aku xde nk tunggu lama2 smpai 30min call.. BABI!! PEGAWAI YG JAWAB CALL AKU TU KALAU AKU JUMPA MMG AKU MAKI DPN2.. SIAL!!”

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Posted 11 months ago

“Suteramall johor bahru celcom shop very good services👏🏻👏🏻”

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Posted 11 months ago

“I wonder whether celcomdigi should promote your service like this. you CelcomDigi have hired suspected thugs/gangsters for debt recovery. What happened today to me was: I have an account number with Celcom but have terminated it few months back. at the time of termination in the Garden branch i wanted to resolve all payment but i was informed that the account was not finalised, i can only pay the remaining outstanding later of the month. timess goes on and i didnt realise Celcom had send me the latest bill. until this weeek, i have been receiving calls from different number, multiple personnels claims to be from celcom asking for the outstanding of RM 81++. they been very agressive and demanding me to pay by the day itself. asking me what time i can complete the payment. they was rather agressive but i just ignore. i had a new born baby so it is impossinble for me to resolve the matter immediately. on 11.5.2023, early morning about 8am i received a similar call, someone claiming to be from celcom demanding payment in an agressive way. i was annoyed and i told the person off , saying that i will pay it is only RM 80++ i wont run away. but she still questioning me ask me what time i will pay and all. i hung up the phone. on the same day, about 1245pm, an unknown number call again asking me to clear the celcom payment again. this time the guy was very very rude, i said pls stop calling i will make the payment. he questioned me when and ask me to pay immediately, he even shouted and me and scold me with vulgar word. i asked for his name but he refused to give me his name, he challenged me to go to celcom tower and threatened to beat me up if he sees me. he has all my details and i feel my safety is threateneed. I have called celcom hotline but no answer being given to me and i feel deeply dissapointed. i will make a police report once i settle down my new born baby. according to celcom hotline it was not the celcom officer but it was a htird party debt collector, CelcomCelcomDigi can you explain why u give out your customer details to third party and how u can ensure the third party didnt abuse the data? am i safe now as the person had threatened me.. i fwill take all ncessaray action including but not limited to make police report, lodge a complaint to mcmc also take legal action against you on monday.”

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Posted 11 months ago

“Celcom lembab nak mampus nk tukar u mobile”

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Posted 1 year ago

“Oh boy this celcom just like a torture for a player like me . Everytime i playing some game just like example Mobile Legends , ITS been lag bro . Why? My place not even raining . Why? I just want to go another internet like Maxis , Maxis is better .”

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Posted 1 year ago

“celcom is so ass. why don't you guys try to fix the 4G network first then can you proceed with the 5G bruh💩”

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Posted 1 year ago

“CelcomDigi is No 1 Network in Malaysia,this product born in 1988 until now 2024 , actually for 4G LTE and 5G Network is better for All user...langit pun blh,lantai pun blh...天地通.... Hope All still support CelcomDigi 5G Network. Ikhlas Dari Celcom Malaysia (Axiata Group)”

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Posted 1 year ago

“Celcom is the worst telecommunications company I have ever dealt with. Given incorrect information from everyone I spoke to in several celcom outlets and their bluecube office. I have tried to cancel my post paid service at their office due to terrble coverage in Senibong Cove, and my mobile picking up Singapore towers whilst still in Malaysia. Customer service is non existent and their sales staff are inept. I was told I had to purchase a post paid sim as I as a foreigner, and pay a 150 ringitt deposit which is not true. Have since purchased a Maxis prepaid sim and their coverage and customer service has been excellent.”

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Posted 1 year ago

“Aku je ke yang internet ok, bayar 60 😂😂 campur tax dalam 63 camtu”

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Posted 1 year ago

“Since they collab with DIGI the network is the worst !! Celcom & digi suckssss !!!”

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Posted 1 year ago

“The worse internet provided ever. Since join venture with digi. Celcom become much worse than before. Also it affected digi at my area. Before this i can watch youtube video at 1080p hd with no lag using digi. After celcom join venture with digi, i can only watch video using 360p. If use 720p, video start lagging. And celcom internet? I can watch youtube video at 240p. Download 10mb app at playstore take 30 minutes. Well done celcom. Will change to other provider after this.”

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Posted 1 year ago

“this is officially the worst internet service provider ever. It's barely able to load a normal webpage now. AND it took 10 whole minutes to even download 4 MB stuff that's right 10 WHOLE minutes to download 4 MB files. Even this back in 2023 works better. If you're switching to Celcom, Please don't, you will regret it.”

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Posted 1 year ago

“Ever since celcom joined with DIGI it has been such a USELESS. Better stop giving people fake hope . And if ade sapa nak tukar lain plss not to DIGI AND CELCOME .. U MOBILE is way better than is both useless.”

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Posted 1 year ago

“Bayar bil bulan2 line lembab nak mampus. Dah 2024. Kepada yang nak tukar ke Celcom. Please DONT. Switch to Umobile for better internet”

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Posted 1 year ago

“Bayar dah mahal pastu lambat bayar kena bar. Internet slow nak mampus. Tolong bagi aku bercakap dengan ceo kau ni musibat internet basic umobile tu lagi laju la sibat”

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Posted 1 year ago

“Bodoh punya service!!! Tiap2 bulan bayar tapi line mcm siput nak haram!!! Bila lambat sikit je bayar kena bar mcm bangsat celcom ni!!!”

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Posted 1 year ago

Celcom is rated 1.2 based on 225 reviews