Celcom Reviews

"Aku je ke yang internet ok, bayar 60 \ud83d\ude02\ud83d\ude02 campur tax dalam 63 camtu"

"The worse internet provided ever. Since join venture with digi. Celcom become much worse than before. Also it affected digi at my area. Before this i can watch youtube video at 1080p hd with no lag using digi. After celcom join venture with digi, i can only watch video using 360p. If use 720p, video start lagging. And celcom internet? I can watch youtube video at 240p. Download 10mb app at playstore take 30 minutes. Well done celcom. Will change to other provider after this."

"The worse internet provided ever. Since join venture with digi. Celcom become much worse than before. Also it affected digi at my area. Before this i can watch youtube video at 1080p hd with no lag using digi. After celcom join venture with digi, i can only watch video using 360p. If use 720p, video start lagging. And celcom internet? I can watch youtube video at 240p. Download 10mb app at playstore take 30 minutes. Well done celcom. Will change to other provider after this."

"Face recognition service is horrendous. I took selfies in well lit conditions, but it didn't work. Now I am blocked from services. Worthless prepaid SIM card."

"It's time to file a class action lawsuit against them?\r\n\r\nThey mentioned I had outstanding bills (which were entirely unexpected and unbeknownst to me, I had actually already left the country).\r\n\r\nTried to pay via credit card or transfer. Not possible. They suggested \"asks a friend to pay in person\". I said I don't have any contact in Malaysia to do this.\r\n\r\nI followed up asking to pay - I WANT TO PAY. Fast forward a year, I get an unexpected email mentioned I have been listed in an international credit score warning. What the actual **** !!!\r\n\r\nThis is absolutely horrendous. Stay away, if you are an expat. I will explore legal actions. If there are any lawyers here, what's the the possibility of a class action lawsuits?"

"I have been on Celcom Prepaid Blue plan\/package since 2009. My plan doesn't come with a mobile data plan so any internet usage incur very expensive pay-per-use charge of RM0.50\/kb. In view of this, I ALWAYS have my mobile data, location service, and background data for apps turned off (I even used a very effective Firewall on my phone to prevent any connection from getting in or out on my mobile phone) to avoid connecting to the internet and getting charge unncessarily. \r\n\r\nBut then, due to my failing eyesight (in my 60s), I hardly ever use my mobile for online activities. While at home my mobile phone connects to wifi only, but 99% of the time, I use my laptop for online activies, even for Whatsapp\/Telegram messaging. When it's absolutely necessary for me to use internet when not at home, I always subscribe to an addon via Celcom Life app or via USSD code (*118), say for basic, or high speed internet. \r\n\r\nOver the past few years, however, Celcom has been deducting RM0.50 a few times each month from my prepaid balance by sending SMS notifications, often end or beginning of the month, and especially in the wee hours (after midnight when I'm asleep) that I'm entering pay-per-usage.\r\n\r\nI have on many occasions reported this to Celcom, but they always give all kinds of excuses and try to force me to upgrade to a plan with mobile data - which I don't need. There was once - in 2018 I think, that after many calls and following up with as many emails to them, they finally relented and refunded me about RM10.00 that they had wrongfully deducted that year for mobile data that I never used. After that, however, they refused to entertain or refund me whenever the same thing happened - even just yesterday. \r\n\r\nThough I may be a senior citizen, I am very well versed in IT, computers, internet, Operting Systems (including Linux), software, etc. and so I don't fall for the lame excuses Celcom Customer Service & technicians try to give - that the phone somehow automatically connects out even when all necessary precautions have been taken - to hoodwink customers into parting with their money.\r\n\r\nWhat Celcom is doing is clearly illegal, so please be aware of these unscrupulous and fradulent practices Celcom employs to make money off innocent victims."

"You know, Celcom is VERY frustrating. Their network coverage is spotty at best, and don't even get me started on their customer service \u2013 it's like talking to a brick wall. And the data speed? Might as well be using a carrier pigeon to send my messages. It's mind-boggling how a company can operate with such incompetence. Avoid Celcom like the plague if you value your sanity and actually want to use your phone without constant headaches.Its actually really good a years ago"