Celcom Reviews

Name: Celcom
Rating: 1.24

1.2 Rating 225 Reviews

5 %

of reviewers recommend Celcom

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Metrics

1.2

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Celcom 1 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

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“LINE TAK OK BUFFERING SETIAP MASA MASALAH APA KERJA TEGENDALA SEKARANG AKU TUNTUT KAT AKHIRAT KALAU FAIL”

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Posted 2 years ago

“Anjing babi punya celcom”

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Posted 2 years ago

“I want to change my contract to take a decide bundle. The staff say they can't give the phone to me because the IT system is trouble and can't update the contract. In first the staff say 24 hour will change but already wait for more than one week. Their own IT have trouble, how your can manage your customer network. I feel very bad experiece in celcom”

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Posted 2 years ago

“Unstable network even in the middle of night. Unlimited experience not really unlimited. Why pay more for uncapped speed when it still slow? Celcom try to scam user by capping the speed.”

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Posted 2 years ago

“In Eco Majestic, mobile data signal is very bad.. please make plan to improve,as this area is booming now..”

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Posted 2 years ago

“My disappointment on this telco at it finest. SLOW INTERNET WITH EXPENSIVE PLAN, TERRIBLE COSTUMER SERVICE, AND THE FUP ONLY JUST 60GB, after you ran out of your FUP the plan you buy most likely useless since the " unlimited " not really that unlimited at all.”

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Posted 2 years ago

“Last week I walked in to Midvelly Celcom customer service center to terminated my Home Fibre, they promised will come to collect back home fibre on today 12:30pm 9 Jan 2023. But until now, no one comes to collect it, I have been waiting at home for 3 hours. Will never ever use for CELCOM LINE again, BAD SERVICE! WORSR CUSTOMER SERVICE EVER!”

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Posted 2 years ago

“I have been requesting to change telco provider from Celcom Postpaid to other telco provider for more than 2 weeks now. There is an issue regarding this at Celcom side and till now, no solid response has been given by Celcom. Meanwhile, my postpaid bill is racking up while they are resolving this issue.”

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Posted 2 years ago

“Bad line, bad customer service. All bad !”

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Posted 2 years ago

“I have been using Celcom for almost 5 years. During COVID-19 lockdown celcom mobile internet is the fastest in my area compare to other service provider. But, since 3-4 months ago, it becomes the worst ever. I've tried all the suggestions that I could find on the internet to boost the speed but none of them work. Really frustrating!”

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Posted 2 years ago

“I visit Malaysia for a short period of time every few months when I visit my in-laws. During that time I would like to have a good access to the internet. Unfortunately the connection is very slow for long periods of time and occasionally its good. When I called the customer service I listened to the ambitious plan of 5G nationwide! I couldn't believe my ears what's the point of starting 5G when many areas don't even have basic internet connectivity! I don't get this selective internet connection. It's like the bandwidth is shared between areas ! I also checked the base station signal and it was good but with no internet! Being connected nowadays is very important because of people have online business and online meetings, with these connectivity unfortunately it's not feasible. Please get your 3G, 4G network up and running with decent speeds first before dreaming of 5G! Good luck”

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Posted 2 years ago

“worst. customer service . line already requested for change to other telco but still charge monthly payments.”

Celcom 1 star review on 9th December 2022

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Posted 2 years ago

“Buat sesuatu di kawasan perkampungan line takde sentiasa di gelang patah.aku top up 1 bulan internet bukan untuk saja saja aku nak tengok tik tok instagram chatting bangsat kalau takde juga perubahan aku akan lakukan sesuatu yang akan pastikan kau bangkrup”

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Posted 2 years ago

“Aku beli internet 6mbps pon lembab, dah berapa bulan line lembab, nak buat kerja berkaitan online pon lembab, mula2 boleh sabar lagi, tapi dh hari2 sama je lembab!!!!!!!!!!!”

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Posted 2 years ago

“Slow Internet”

Celcom 1 star review on 29th November 2022

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Posted 2 years ago

“poor internet. 👎🏻👎🏻”

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Posted 2 years ago

“I’m so sick of the connection, it’s always “E” cannot excess to the Internet at all almost all the time, when I called the cll Center SOME of the staff attitude also disappointed me, I got a trouble from your connection and your Celcom Team giving me more worse attitude how can I handle this kind of situation it’s so frustrating.”

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Posted 2 years ago

“celcom is very bad network provider..the plan are expensive but is too slow everywhere even i am in town shah alam..centre..shame on you..celcom better carefull..”

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Posted 2 years ago

“1. I had been switching into Family line in celcom recently. When I went to the service counter, the agent told me that will be having a RM10 charges in order to do it. But after I received my statement, there was a RM10 (processing fee) + another RM50 (transfer of subscription fee). I’m so disappointed that they were not mention it to me when I do the transfer into Family line. 2. Not just me but friends around me are facing no service issue quite frequent. It is so inconvenient especially when we are using waze. 3. Live agent do nothing but only apologize when we bring up the issues we are facing through live chat. 4. App always stuck and data usage is not updated. Been submitting few report but it only fixed after several times (took me 1-2 months) Conclusion, it is not advisable to switch to celcom or if you are currently a celcom user, please think clearly before you switch into the family line. We do not know if there will be any additional charges that they never tell.”

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Posted 2 years ago

“Bad and overprice”

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Posted 2 years ago

Celcom is rated 1.2 based on 225 reviews