I want to downgrade my Celcom plan. But the staff asked me to divert to Digi first, then after 2 weeks shift to the new Celcom plan. within 2 weeks of usage, i had been charged total rm31 (i received sms said my bill is rm53.34 which received after 2 weeks of activation, then i came to the centre and asked why since i had paid advance rm40 before. the staff solved for me and at the end i need to pay Rm15. Another rm16 is bill during my port out), plus need to come to celcom centre twice, change the simcard twice. This is totally absurd. moreover, the payment if u do online cannot enter cent value, if ur bill is rm15.05, need to pay rm16.