“celcom is very bad network provider..the plan are expensive but is too slow everywhere even i am in town shah alam..centre..shame on you..celcom better carefull..”
“1. I had been switching into Family line in celcom recently. When I went to the service counter, the agent told me that will be having a RM10 charges in order to do it.
But after I received my statement, there was a RM10 (processing fee) + another RM50 (transfer of subscription fee).
I’m so disappointed that they were not mention it to me when I do the transfer into Family line.
2. Not just me but friends around me are facing no service issue quite frequent. It is so inconvenient especially when we are using waze.
3. Live agent do nothing but only apologize when we bring up the issues we are facing through live chat.
4. App always stuck and data usage is not updated. Been submitting few report but it only fixed after several times (took me 1-2 months)
Conclusion, it is not advisable to switch to celcom or if you are currently a celcom user, please think clearly before you switch into the family line. We do not know if there will be any additional charges that they never tell.”
“It sucks when you noticed celcome was upgrading their price that was too much and me as celcom lover had being so mad, please la do something👌🏻celcome is not welcome👎🏻”
“Absolutely HORRENDOUS internet providing service, no difference even when I'm in the middle of the city. Outrageous price for such a bad connection, extremely unstable, sometimes drops to E+ for no reason.”
“I am an existing Celcom subscriber and planned to buy iPhone 13 pro or pro max from Celcom cube in Aeon Bandaraya Melaka. Once I arrived there I asked a Celcom representative if either of the iPhone models was available. He replied no. I expected him to make enquiries from the other branch in Melaka Raya but he did no such thing. I proceeded to say that I would then have to buy it on line. I felt somewhat disappointed and thought I may switch to another telecommunications company to purchase the smart phone of my choice. I decided to drive over to Celcom Cube at Melaka Raya and I’m glad I did. I approached a young man named Alex who said he would ask his colleague. Meanwhile he gave me a queue number and showed me to the waiting area to have a seat and said that I will be attended to shortly. Cik Ainie Roslani attended to me and she said that she will check the stocks. Within a few minutes she informed me that there were two iPhone 13 pro left and helped me make my choice. Once I had decided on the iPhone I wanted she proceeded on to do all the documentation with changes made to my celcom post paid plan. Once payment was made, Alex helped me with setting up my new phone and to assist me to transfer all my current apps to the new phone. Cik Ainie also informed me of Celcom’s other services which may be of interest to me. I am truly impressed by both Cik Ainie and Alex’s customer service. I strongly recommend Celcom Cube Melaka Raya to all customers. Ribuan terima kasih, Cik Ainie dan Alex!”
“Celcom representative shouted us like a dog over the phone for late payment of bills when we have already settled the balance a few weeks ago. When we showed her the transaction receipt to prove that we had made the payment a long time ago, she blocks us on whatsapp. Extremely rude and uncivilised. She obviously have no experience with handling calls, and had to reduce to verbally insult customers like a child.”
“My area in Bandar Nusaputra is a non Celcom achievable network. Practically can't get any transmission either calls in or out. What a waste of money to subscribe to this so call great network provider. Trash until they rectify this issue.”
“Celcom is one of the biggest but worst network provider given that plans are expensive and 4G signal is slow and at times 1 bar at KL city center. Better off with other telco provided like UMobile that gives better speed and stability even the coverage not as wide as celcom. Shame on you.”
“Almost non existent in Eco Grandeur area where housing is booming. Sure the place used to be forests/palm trees but now it is an upcoming township but network is so bad? Come on lah!”
“Because of celcom I got low carry mark on my assignment project that need to use internet data but that time celcom has problem network. I'm really angry that time!! Why must that day celcom has a problem very hate it and I will never forget it.”
“I wouldn't rate it any star if there's a chance. The 4G line might switch to 2G whenever I go, which is normally 4G while I was using other teleco. I also have to restart my phone numerous times in order to let my line back to normal, so this is really ridiculous. I personally feel even Digi is far superior than Celcom. Celcom is the worst of the worst.”
“I really want to give you zero but i can't so i give you 1.. the service is terrible, rubbish and full of crap.. i barely get 1 signal bar here in bertam except in usm.. rven with so called excellent signal, i cant even play my youtube smoothly.. not worth rm35/month.”
