Celcom Reviews

Name: Celcom
Rating: 1.24

1.2 Rating 225 Reviews

5 %

of reviewers recommend Celcom

Company Reviews

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Metrics

1.2

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Celcom 1 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

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“Worst. Celcom connection is very slow. Customer service don’t really help. I have been reporting the same issue many times but no proper solutions received.”

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Posted 3 years ago

“The recent internet speed seriously made ppl frustrated. Please improve your service”

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Posted 3 years ago

“Called customer services many times, not even once reached. It says busy. Line and coverage very poor. The monthly plan still got paid the same,but lots of problem of line,lag, etc. Celcom life apps sucks.”

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Posted 3 years ago

“Very bad my payment 1month RM 90+ but line so far not good”

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Posted 4 years ago

“So lag. I always wrote a complaint letter to MCMC and Celcom replays ere always "already fixed" yet the lag is clearly never gone. Existed since 1988 yet lag until now. How come?”

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Posted 4 years ago

“Ur service is terrible when at night it always lagging don't have internet connection we pay for ur srvice u should fix it”

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Posted 4 years ago

“Terrible customer service. They have no solution for anything. Continues to ask us to find a way to figure out the problem.”

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Posted 4 years ago

“Not fast,low coverage,always lagging,the unlimited internet is slow af and im so disappointed with its connection”

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Posted 4 years ago

“The unlimited internet that you give is terrible. It's not even fast. Not only that, it suprisingly makes my internet connection worse. I paid good money for that and this is what you guys give me??? This is a serious problem. And another thing, I have to power off my phone just to activate the unlimited internet.Why is this happening!!!!!!I am really not satisfied by this service. You really need to improve your internet service. Oh yeah one more thing, STOP GIVING DEALS WITH A LOT OF MONEY, most of us can't afford more than RM30 you know”

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Posted 4 years ago

“Being charge internet usage unreasonably as no data plan signed and line being barred without prior notice. Customer service unable to provide effective solution,”

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Posted 4 years ago

“Rude customer service and not helpful at all, this company should start to train their staff and improve their service quality.”

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Posted 4 years ago

“Please, quality is very important regardless of the price, but Celcom definitely failed at keeping up its level. Such a lousy service and i'd say the staffs are not much trained to provide you a solution. Speaking about the coverage, worst ever especially when you needed it the most. Maxis is definitely 100% better even if its with RM1O/20 difference. So, please guys choose your Telco wisely because you pay for the price thats compatible with the service. Adios.”

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Posted 4 years ago

“I've been using celcom for almost 5 years and its not getting any better every year it gets worst this is seriously by far the lousiest, i pay almost 300 ringgit every month yet you still provide me a poor and unacceptable coverage the line is seriously very very bad and i'm not happy with it, sometimes my line just got cut and i cant even make any phone call and the data line during the night is seriously bad just 2 bars please do something about it this is just absurd. PS: PLEASE FIX IT I HAVE HAD ENOUGH TQ”

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Posted 4 years ago

“celcom dont notify my quota have ended and make me trouble to do job”

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Posted 4 years ago

“Internet slow gila2.. kadang bila call pun line sangkut2.. taklarat nak call customer service dah..”

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Posted 4 years ago

“Now celcom also cutting cost....when I reload myr 50 before,it will be activated 1 month..But now they make it only 3 weeks..sad for the new plan....I been use celcom plan 12 years n this new plan is worst....”

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Posted 4 years ago

“Very lousy Internet package, high price low data quota. And data always finish so fast with normal usage. Sometimes 1 day can finish 15gb just surfing net, I also wonder how is it possible.”

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Posted 4 years ago

“Sumpah line celcom lembap macam siput. Beli internet mahal Mahal pon lembap”

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Posted 4 years ago

“Total scam. Never returned my refund. Reporting to police”

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Posted 4 years ago

“Rangkaian internet di kawasan (85300.labis) sangat mengecewakan. Lemah. Line 3g atau 4g sama sahaja.”

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Posted 4 years ago

Celcom is rated 1.2 based on 225 reviews