Celcom Reviews

Name: Celcom
Rating: 1.28

1.3 Rating 235 Reviews

6 %

of reviewers recommend Celcom

Company Reviews

Questions

Metrics

1.3

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Collins

Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude customer service and not helpful at all, this company should start to train their staff and improve their service quality.”

Helpful Report

Posted 4 years ago

“Please, quality is very important regardless of the price, but Celcom definitely failed at keeping up its level. Such a lousy service and i'd say the staffs are not much trained to provide you a solution. Speaking about the coverage, worst ever especially when you needed it the most. Maxis is definitely 100% better even if its with RM1O/20 difference. So, please guys choose your Telco wisely because you pay for the price thats compatible with the service. Adios.”

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Posted 4 years ago

“I've been using celcom for almost 5 years and its not getting any better every year it gets worst this is seriously by far the lousiest, i pay almost 300 ringgit every month yet you still provide me a poor and unacceptable coverage the line is seriously very very bad and i'm not happy with it, sometimes my line just got cut and i cant even make any phone call and the data line during the night is seriously bad just 2 bars please do something about it this is just absurd. PS: PLEASE FIX IT I HAVE HAD ENOUGH TQ”

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Posted 4 years ago

“celcom dont notify my quota have ended and make me trouble to do job”

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Posted 4 years ago

“Internet slow gila2.. kadang bila call pun line sangkut2.. taklarat nak call customer service dah..”

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Posted 4 years ago

“Now celcom also cutting cost....when I reload myr 50 before,it will be activated 1 month..But now they make it only 3 weeks..sad for the new plan....I been use celcom plan 12 years n this new plan is worst....”

Helpful Report

Posted 4 years ago

“Very lousy Internet package, high price low data quota. And data always finish so fast with normal usage. Sometimes 1 day can finish 15gb just surfing net, I also wonder how is it possible.”

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Posted 4 years ago

“Sumpah line celcom lembap macam siput. Beli internet mahal Mahal pon lembap”

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Posted 4 years ago

“Total scam. Never returned my refund. Reporting to police”

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Posted 4 years ago

“Rangkaian internet di kawasan (85300.labis) sangat mengecewakan. Lemah. Line 3g atau 4g sama sahaja.”

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Posted 4 years ago

“Не советую! Обманывают клиентов.”

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Posted 4 years ago

“Line celcom area Kuching , pasir pandak sumpah lembab. Main pubg pun lagg lagg. Haiyo apa macam ni, pasang tiang baru lah dekat sini. Hantar message pun lambat. Banyak teruk ma”

Helpful Report

Posted 4 years ago

“I’m give up with celcom network connection. Please upgrade your network connection ASAP. I pay RM100++ for bill then line suck. 😡 Definitely, will changing to other telco soon. I’m frustrated!”

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Posted 4 years ago

“Masalah d pedalamn mukim siong baling kedah.. Masih d tahap yg kurang tolong bg kepada pengguna celcom perhubungan internet yg baik kepada pengguna celcom.. Sy msih setia dgn celcom... So utk naikn rateing penggunaan talian ini tolong lah upgrade komunikasi internet d pedalamn tersebut.. Jgn upgraded d kwasan bandar sahaja pedlman pn mengunakn Internet utk kemudahn utk pembelajaran dan perkerjan didalam talian.. X guna kalau promosi data laju2 bayar bulanan mahal tpi perhubungan Internet masih d tahap yg kurng memuaskn.. Tolong faham.. Keuntungan syarikt yg dpt tpi kekurangan bg pengguna.. Walau apa2 celcom tetap setia didalm hati.. Setiap cadangan tolong lah d baca utk kemudahan setiap pihak.. Sekian pengguna yg setia”

Helpful Report

Posted 4 years ago

“Data line very very poor”

Helpful Report

Posted 4 years ago

“Huh I can't stand w/this thing anymore, I always have to face the poor line and connection,I mean like always okayy! Not rarely ￣へ￣, Especially when I'm in an urgent situation...wow! celcom really helped a lot with giving me a poor line when I'm having a trouble,thanks :-) , will consider to change to another telco if possible -)”

Helpful Report

Posted 4 years ago

“i want explain about celcom..my phone line already barred yesterday night..just fie minutes barred..then we paid bill after few minutes..after half and hour still cannot use...today call customer service..our contract automatic cancel..this very disappointing..before this sales person already mention..if bar just bArred just pay outstanding payment..if outstanding more then 3 month it’s ok..just late few day..my due on 10..just late fue day..my contract already cancel..i have to pay more then 3 thousand included penalty..very unhappy with celcom..sangat tidak berpuas hati..very bad..lambat beberape hari..kne bar automatic cancel contract..then kne bayar full settlement..with penalty tanpa beri tahu customer...perasan kne barred terus bayar..then bila call customer service..ckp kne bayr full sttmnt 3k include penalty..amat duka cita..”

Helpful Report

Posted 4 years ago

“Bad connection. 4g like slowest ever telco. Gamers dont pick celcom as your telco, always disconnect, make you lose. Really dont recommend celcom to other people.”

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Posted 4 years ago

“Line so slow !!”

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Posted 5 years ago

“Im using the 95 premium plan which offer an 30gb of high speed interne for weekdays and 10gb for weekend with the price of RM95. But i already subcribe to combine the weekend and weekdays which makes me pay monthly of RM100+. I can say it is fast and can get until 100mbps. But, it is not constantly fast. Meaning you will still get a buffered while watching an online movie through any website. Plus, if you are a gamer, Celcom is absolutely not for you. You will get the delayed connection throughout the game. And this is my biggest problem with Celcom. I hope they will fix it.”

Helpful Report

Posted 5 years ago

Celcom is rated 1.3 based on 235 reviews