I am constantly surprised and impressed by the professional and considerate care I receive from Cerebral; I have not had a single negative experience and truly feel seen and heard in every interaction no matter who I talk to, from support staff to my care team to my provider. My mental health difficulties make in-person appointments extremely difficult and I'm prone to masking how difficult things really are for me with people I don't trust; this platform allows me to get the help I so desperately need in a manner that makes me feel safe and secure. I tried another similar platform for a few months before coming here and felt like I was never a priority, just a nameless faceless person behind a screen, but Cerebral has never made me feel that way. Thank you to Cerebral as a whole and the amazing teams I've had the pleasure of working with so far, this is such an important and necessary service that is truly improving lives.