While I have been able to receive treatment and my prescriptions, I feel there is a fundamental problem with the mode of communication. It is difficult to get responses from my care coordinator in a timely manner even when the communication is rather urgent. Calling about prescriptions sends you back to the portal. To make matters worse in the portal you are not always talking to the same people and information gets confused between them leading to even longer wait times. The best experience I have had is when I have been in direct contact with my provider rather than the care coordinators who don’t seem to know what is going on or willing to respond in a timely manner.