0 stars would have been correct here! We ordered oil through one of your third party agents- Boiler Juice on the 1st December with a delivery of oil on the 13th December. You did not show- driver ran out of time. Did not show the next day- driver ran out of time. Did not show the next day and after conversations on the phone, the liability doesn't stand with you but with Boiler Juice and Boiler juice's contract states that they are just a third party booking agent and once money is transferred, our contract is with you. One of your team members told us over the phone that because we booked through a third party (still OUR MONEY IN YOUR POCKETS) we are not one of your priority customers. Disgusting customer service and not entirely sure why you sign up and work with third parties if you cant deliver to these customers. Boiler has now had to be turned off with a week before Christmas.