“Utterly hopeless. They kept on and on rescheduling our delivery from an order placed through Boiler Juice. Excuses included lorry break-downs and unable to load. This went on for more than a week after we'd already waited a long time for a delivery date. Now with our tank almost empty we've canceled this order and gone to another supplier for an urgent delivery. If placing orders through Boiler Juice in future we will instruct them not to place our order with this company.”
“Absolutely shocking experience with this company. 5 (yes 5!) failed deliveries over 10 days left me (a 77 year old) with no heating for several days in December.
Had to spend the entire time at home, repeatedly calling customer service to try and rearrange orders and to make sure not to miss a delivery.
In the end had to cancel the order and make a new order with a different supplier. Totally and utterly useless, DO NOT USE this company!”
“Yet again ordered 3 weeks ago oil delivery yet again not delivered cancelled for following week called today promised delivery today then cancelled no explanation diabolical service total butler was always prompt”
“Until now I've been a regular and satisfied customer for the best part of 30 years. Sorry to say very different this year, I telephoned over three weeks ago to request a boiler service - left message after long wait. Followed this up a few days later and managed to speak to a representative who said he would contact the service dept. and contact me by email. So far nothing!”
“I wish I could give zero stars. This company claims to be the “largest supplier with an extensive network,” but that seems to mean absolutely nothing when it comes to actually delivering oil on time. I’ve had to chase them multiple times for orders that were late—sometimes by days or even weeks. And the worst part? They don’t bother to keep you informed. No updates, no explanations, just complete radio silence.
For a company that brags about its size and network, you’d expect at least some level of professionalism. Instead, all you get is frustration, missed deadlines, and empty excuses. I’d recommend looking elsewhere unless you enjoy being left in the cold and dark and constantly worrying about when (or if) your fuel will ever arrive.
Avoid at all costs”
“Very disappointing. Delivery was due Friday 22nd. Advised that day it was delayed. Chased Monday 25th and Tuesday 26th. Each time no one, in the order dept, could advise when delivery would take place. I finally spoke to Customer Servives. They, later, advised delivery should be Thursday 28th BUT I have not received any advice that delivery will take place on 28th. The lack of information is totally unacceptable. Certas should ensure customers are kept informed with real information and not fob customers off with "we are sorry and hope to deliver" messages.”
“This platform is a perfect illustration of unprofessionalism and subpar service. Instead of genuinely helping you, they appear more interested in stealing your hard-earned money. I wish I had done more research on them first. In a month, I lost twenty-five thousand dollars. Fortunately, I complained to COVSECLTD.COM, and last week they assisted me in getting my money back.”
“We have had a diabolical experience with trying to get Certas to deliver heating oil to us. Their tanker driver, who arrived a week late, was rude and in my opinion not a very good driver, seemed to have a problem with going backwards down our drive. In the end, he just went, without delivering the oil. We have cancelled the order and await a refund. We will never have Certas here again, and I suggest others adopt the same stance. If there was a No Stars option, I would choose that.”
“Pretty much the same as everyone else. Impossible to call, no response to messages or emails.
What is the point of Certas Energy ? More like Lack of Energy.”
“Ordered over 3 weeks ago. Delivery date missed with no apologetic phone call or email. They take excessively long to answer the phone and don't reply to your emails. TRULY APPALLING CUSTOMER SERVICE, and having been with them for over 20 yrs, we find insulting. Still don't know when our order is coming. Also their online delivery tracking does not work. Seriously thinking about finding a new provider”
“If there was a no star review option I would use it. I've been trying to sign up to one of their boiler care plans with no success. Initially I got through to a very helpful lady, I gave her my details and and was told I would be contacted by email to arrange a date to survey the boiler.
Two weeks later I have still heard nothing from them and I have spent over a week trying to get someone the answer the telephone, which I assume must be in a locked filing cabinet, in the basement that has had the ladder removed, so you can't get to it!”
“I have been trying for 3 weeks to arrange a service date, I cannot light our range until it's serviced, I have left a ring back 5 times, 2 email messeges, even phoned the oil order line, on the phone today for 4 hours and still no answer. I also pay boilershield plus on our heating boiler and if this broke down we would have not hot water, nor heat in the house. Appalling service. The engineer is faultless when he services, it's the phone line and customer service that's really bad.”
“We have been loyal customers for over 40 years with Certas (previously JD Williams)using their boiler care and dd payment scheme.Prior to this week they have been excellent, friendly staff on the phone, prompt replies and a wonderful heating engineer, Leon,who serviced the boiler annually. This month we have tried to top up the tank, impossible to get a human on the telephone ,wasted hours holding on.Having made an order at last they have given us a date and failed to deliver 3 times, giving feeble excuses .Is it a completely different management now, what else would explain the volte-face ?”
“At first, they are friendly and supportive. I hope you avoid falling into their trap, and if you do, you can contact T O N E L I M I T E D. to get all of your funds back and profit from them like they helped me do. Once they have your money, they will tell you that you must increase your investments in order to increase your income, and even if you do, you won't get a dime.”
“Came home to find a piece of paper saying my tank had a crack on it photo was sent to me I called them they cut me off managed to get through told them photo wasn’t my tank been waiting 4 weeks for my oil I’m 62 and freezing I have no hot water or heating, took me 5 months to save to get this oil now it’s going to take me another 5/6 months to save money to buy more this will be in April/may before I can afford more oil as I can’t get my money back from them. I’m going to freeze I’m in the middle of nowhere with fields all around me there photo shows flat filling on top of tank mines a screw top”
“Appalling customer service I have been waiting to speak to an agent for 1 hour 45 mins & still counting...absolutely disgusting!
I will be cancelling my account today...avoid at all costs..even the delivery drivers are grumpy & not friendly at all!”
