“I usually order through Homefuels Direct and have had no problems until my last delivery. The Certas driver reversed into my drive got out of the vehicle looked at my oil tank which is up a small hill and drove off again. The oil was delivered a couple of days later but I was out so I don’t know from which company. I then get a voicemail from Certas saying there is a risk of the driver slipping so I have to install steps if I want any more oil. There has been a tank in that location for over 60 years and this has never happened before.
Hopefully other drivers are less risk averse”
“Lead times are horrendous, plus sometimes difficult to get through to someone on the phone. Close to running out of oil because of waiting ages for a delivery and they say nothing they can do about it, they'll happily let you run out of oil. Also they claim they can't contact their own depot to check on ETA. Terrible service.”
“We have 3-4 deliveries of domestic oil per year. Checked the price they charged for my last one....Over £90 more for a single delivery more than rivals !! Informed them that if they refunded the difference and price matched I would stay with them. I was promised a call back to discus the matter. It never came despite me calling another two times. A £30 refund appeared in my bank. I have left them. PLEASE...PLEASE....do the sensible thing. A simple price per unit comparison check will save you £100s per year.”
