Oil ordered. Payment taken. Confirmation of delivery “by 08/12”. Checked on 07/12 - further confirmation of “by 08/12”. 1245 on 08/12 delay on delivery, no date given. Email from me “critical delivery” as empty tank Phone call from me - Certas stated that they had known there was a problem with the depot at the start of December (before they accepted my order and payment) Phone call by me - no date forthcoming, request for refund - not forthcoming - passed to another department - phone cut off. Further phone call made- apparent no notes made by Certas. Impossible to refund with immediate effect. Certas to inform “credit” department and inform me imminently. I have yet to be informed when I will receive the cost of the o I paid for but which they cannot access.