Certsa advised they would be delivering on 14 of month before their latest date of 18 of month. On 14 of month sent text at 13.47 sent text 'your fuel delivery is on its way. It is 3.7 miles away. the fuel never arrived. No contact from Certas. When I contacted them they advised lorry had run out of oil and delivery would be recheduled. On 15 of month Certas sent text saying del is due on 18 of month. by 14.30 on 18 of month no delivery had arrived. Phoned to check position and advised by Certas that lorry had broken down. They had no intention of advising me of this but said they would in due course advise Boiler Juice. They had made direct contact with me earlier with their misinformation.