Avoid this company The fact this is the 67th review in a row giving them 1 star says it all! I signed contract in July 2020 and because I didn't know the weight of the waste I throw (who does) I was assured I'd be put on the right plan after I got my 1st invoice. First invoice fine (I'm covered for 70kg) 2nd invoice got hammered with excess waste costs. I rang to query and get on the right plan for my needs. After 1 hour queuing was told the 'waste engineers' were insistent I was only using 15kg per week even though I got charged for 420kg for a 2 week period!!!! Then after 2 invoices at normal rate I then got 2 more at 4 times higher! They LIED to me about how much waste I use to then hammer me with excess waste charges. I have 3 weeks rubbish pilling up which is turning into an environment health issue and its still not been resolved. There are over 640 members of a Facebook page for unhappy customers of this despicable company and the reviews are shocking. At a time like this to exploit small businesses is criminal and I m looking into my options for taking these crooks to court