This is genuinely the worst company I have ever dealt with. Terrible communication, impossible to contact and extremely poor service. My bins arrived in October with no issues, minus the bags required to store the clinical waste. I emailed Cheaperwaste to make them aware of this immediately, to which they responded to, but still the bags did not arrive until almost 2 months later in December. My first invoice arrived, totalling over double the amount discussed during the initial sales call. I was also charged £96 for a duty of care certificate which I am yet to receive. My second invoice arrived, charging me again for the two bins Cheaperwaste delivered shortly after I agreed to their service. At this point I had still received no collections, so chose to cancel my direct debit to avoid further incorrect amounts of money being taken from my bank account. My third invoice arrived with a late payment fee of £40, despite my multiple attempts to contact Cheaperwaste to resolve the issues. The fourth invoice included a termination fee and container uplift fee totalling £1,323. I had received no communication from Cheaperwaste notifying me that they were terminating their services, and had still received no response to my emails detailing the problems with the service (or lack of service) provided. I then received a debt collection letter dated 6th January from a law firm acting on behalf of Cheaperwaste. The letter claimed that no disputes in relation to the service provided had been raised previously, which is false. Cheaperwaste unlawfully instructed the law firm to obtain over £1,600 on their behalf 2 days prior to the due date stated on their own invoice, 8th January. Whilst I am on the subject of Cheaperwastes inability to abide by the law, I again mention the fact that Cheaperwaste, still to this day, have failed to provide me with a duty of care certificate as required under the Environmental Protection Act 1990. This has left me with no choice but to immediately terminate all services and seek a different waste removal provider. I recently received a negative invoice, deducting the incorrect charges on my previous invoices and showing that Cheaperwaste are aware of their errors. I received an email shortly afterwards demanding that I pay immediately and reinstate my direct debit or legal action will be taken against me. I have received no invoice showing the amount I am expected to pay, only the negative invoice mentioned above. In total I have received one waste collection in December, 2 months after agreeing to their services. I have been left with an overflowing clinical waste bin causing a huge health and safety issue. Please stay away from this awful company! They are robbing and causing huge amounts of stress to small businesses during a pandemic. Search Facebook for ‘Cheaperwaste Unhappy Customers’ and you will find hundreds of people with similar or worse experiences.