DO NOT USE THIS COMPANY!! I would have rated them a zero but it wouldn't let me. Had absolute nightmares since day one. Charged more than what was agreed after the 1st collection. Charged for collections that were never even made. Numerous emails unanswered. In one year we only had 2 collections so had to find alternative solution whilst still being in contract costing us lots of money. Their on-line system showing we had 4 open and outstanding invoices despite email stating we owed nothing. After contract expired, tried to settle outstanding amount for bin collection but they simply did not respond to my emails (as per usual). Then received email from a law firm demanding money we simply did not owe them. Ended up reaching an agreement to pay £149 (which we simply did not owe) just to get rid of them and put this nightmare chapter behind us once-and-for-all. If anything, they should have owed us money for their complete lack of competence, communication, customer care and the fact that we had to struggle for 1 year during the pandemic with getting our refuse collected. THE WORST EXPERIENCE WE HAVE HAD IN OUR 17 YEARS OF BEING IN BUSINESS. If you use them, all I can say is good luck!!