I wish i had never contacted this company in 2019, they were very quick to set up a contract and payment. Due to lockdown we had to cancel as business was shut for 6 months. I have been trying to re start general waste collections since April, nobody ever answers the phone but i did the chat option on the website yesterday and to my amazement someone responded and I finally thought that the bin bags i had purchased through them would be able to be collected fortnightly again. NOPE that isn’t happening I received an unhelpful message stating they can’t find my payment on their system that i had paid for the bin bags lol ok then these bin bags just magically turned up on Aladins carpet and floated through my premises into a cupboard. So i now have to go through 1000’s of transactions to find this payment screen shot and send to the inadequacy company that is incapable of any customer service. The reviews on multiple platforms reflect this. SORT IT OUT CHEAPER WASTE !!!!