I have only given Cheaper Waste one star as it is not possible to give no stars. First of all they did not collect my waste. I emailed and rang customer services to inform them and they came and emptied it. My bin then disappeared so I tried to ring and email to inform them, but no reply. However they still took money from my account. I emailed customer services again to inform them that I had no bin and was not prepared to pay for a bin I did not have and a service I was not receiving and if they did not reply to me within two weeks, I would cancel my standing order. Still no reply, so I cancelled my standing order. I then received an invoice of over £300 cancellation fee and when I informed them I was not willing to pay, I received a letter from their solicitor. The only reason I cancelled was because I was no longer willing to pay for a service I was not receiving. In all the time I was with Cheaperwaste they only ever emptied my bins twice. Please avoid this company. I ended up paying the cancellation fee so I could get rid of them and put the whole dreadful experience behind me. It cost me over £400 to have my waste emptied twice.