Honestly one of the worst companies I have ever used!!! Didn’t collect our bins for months at a time with no explanation despite stating specifically that due to hazardous waste our bins had to be collected every month (even though we only produce one bin bag a month!) the men who come to collect from the salon never know the name of the company they are collecting for or what they are collecting. To make it worse, they then tried charging us over £200 for a waste certificate which is free with other companies then when we said we were leaving they charged us over £180 to leave. We received no refund for the non collection of the bins and as soon as they received their money they stopped replying to emails altogether (I sent about 5 emails asking for a refund for the months that the bins had not been collected and I have photo evidence) Absolute joke of a company please please do not use! Also you can’t get through to them ever by phone, but if you ring the line for new customers you’ll get through straight away.