After my cancellation request, they are stalling on cancellation of a collection service we didn’t get, that we don’t now want, with a late payment penalty invoice for that service we didn’t get, plus an invoice for Duty of Care 2022 which we don’t need because we no longer require their service. I found it's dangerous to cancel the Direct Debit because the system is then designed to send out late payment penalties. So basically there is no way out. People beware ! It's very easy to set up a contract but after several years it's impossible to cancel it. I am told there is a procedure in Terms & Conditions but they are stalling. It's even proving difficult to get a copy of that ! On top of all that, they are not cheap by a long way. I can only describe the cost of service (and cancellation) as extortion !