We booked a flight to go see family. We purchased the flight/cancellation insurance. Two family members who we were visiting and staying with got covid. We tried to cancel the flights. Called cheap flights to cancel. Got the runaround to where Cheap flights wouldn't cancel the flight, gave us a telephone number to call the "insurance company" to "file a claim". The next day after posting a review of Cheap Flights Fares I get a call from "Marcellus King" wanting to "help me". The help was basically saying that the flight insurance I purchased was from an independent insurance carrier a d in order to get a "refund " I needed to speak to them. Really, you advertise flight insurance and when I have to cancel a flight instead of helping me and doing that you give me the runaround to call this insurance company in which I wont get a full refund, I'll get a voucher to use at a later sate... for a fee. Hey if you advertise flight insurance it should be up to your company to take care of that. But this wasn't even the real reason for "Marcellas's" call, he wanted me to submit a new review to make it seem like Cheap Flights actually cares about and helps customers to make it look like they're a reputable company. Bullshit. This is all a scam. I'm not going to loose my money so instead of cancelling, getting some type of voucher, and going at a later date, I'm going on this trip and staying with my family who has covid and then getting on that return flight. This company is terrible. Your fee structure is misleading and false and you are basically scamming people out of money. Will never use this company again and will reach out on social media to tell people your company practices and that you don't give people what they pay for.