I booked a flight back in May to visit my daughter and grandsons in Chicago. I got Covid and had to cancel / postpone it . It cost around $ 217.00. They could only credit me $ 167.00. So, I called back this past weekend to get another flight to Chicago and use my credit. Well of course they tell me that there are some technical difficulties and Southwest won’t take my credit . So , they offer me a hundred dollar refund or 100 dollars credit towards new tickets on southwest. Long story short they charged me another $196.00 dollars on top of the 217.00 I paid last May for nothing. So my total cost now is $413.00 . So “cheap flights” is not cheap at all. And how I only get 100 dollars credit after paying 217.00 originally makes no sense to me. Sounds like a shady deal to me. So buyers beware of this company!!!! They rip you off!