Needed a one-way fare for a family emergency. Book the ticket the agent and try to upsell me and charge me $75 to upgrade me to economy and told me that I was not entitled to bring a carry-on on board. Also included in that $75 charge would be assigning me seats for both my flights. I declined, went on United website found out I was entitled to an carry-on and was able to assign myself my own seats. I don't know if the agent did this out of ignorance or company policy
1 year ago
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