Prior to booking they claim free cancellations. When I called to double check, they confirmed this to be true. When I called & asked them to cancel within the 24 hour timeframe, I was told I would not receive a refund. The person on the phone made several snarky comments. I had a horrible experience. I will not use this service in the future and I will not recommend to anyone. I spent $300 more using cheapflights and spoke with a rude customer representative. UPDATE: Other agents called me to get me to adjust this bad review. I was told the same thing, but with respect. Again, they weren’t going to provide a refund even though they said they would prior to booking. I was also told they could rebook me for a cheaper flight, but I would have to pay the same amount of money…just lovely. The previous agent was rude and did not refund me even those the booking said free cancellation within 24 hours. A refund was not part of the resolution. I was asked several times to adjust my review.…Please adjust your service next time to avoid having bad reviews in the future. I will not be using this service again.