[Update] They reached out right away learning about my situation, and worked kindly with me to manage and compensate me. I sent me the refund right away, and offered further compensation, so this was nice to experience. I am extremely disappointed in this service. It took 8 hrs and 3 phone calls to receive my ticket for an emergency travel, then I got lied to several times and got charged and ripped off about the checkin baggage. The lady I spoke to said it's not included in my ticket even if it showered up in the Lufthansa website after I logged in, then she lied about the price and charged me way more than what it actually costs. She said it's normally $150 1 way for 1 checkin baggage internationally, but she can give me a deal for $275. Then when I didn't take it she said she "just found" a coupon code so she can give me a deal for $200 and she didn't let me get off the phone without paying for it. The next day at the airport the agent at the baggage checkin confirmed that it was included in my ticket, and that the prices for 1 checked baggage is between $30-60, nothing nearly $150... I am going to call and ask for a refund and report the whole incident to BB and other platforms.