I had a flight scheduled for 8/27 return flight home from Salt Lake City UT. We have come down with very bad stomach flu and in hospital . Therefore we can not fly out on 8/17. We canceled flights with United, Priceline rental car and hotel in Spokane WA with excellent ease and were told to get better soon. I called to cancel this reservation and We had the worst Service from Rob Schmidt #600109. He even laughed at my husband on the phone which pushed him over the edge. Not only coul we barely understand him, dealing severe nausea he was not helpful. I will never use this company again. I even paid for refundable flights.