I booked a roundtrip ticket from SFO-Beijing. On your website, it shows " Free cancellation within 24 hours". I called back to cancel it within 1 hour, an agent refused to cancel and asked for $250 fee. I called back again within 2 hours, another agent refused to cancel and asked for $75 fee. Based on website, agent fee should be $5-$15, not $75/$250. I tried to cancel “Korean air” ticket since their seat fee is too expensive, then order on your website for ANA (All Nippon Airways) with cheap seat fee. So you still make money on my booking ticket. I do not understand why your agents refuse to cancel my ticket free charge. Anyway, it took me 3 hours on the phone without cancelling my ticket. I have to give up. It is sooooo bad experience/frustration to cancel ticket. I almost try to sue you. Please follow " Free cancellation within 24 hours" policy on your website to cancel tickets for customers in the future. ==================10/34/2023======================== Thanks, Lauren Smith for calling me back and she told me seat selection is never required. I thought seat selection was required before, so I wasted extra $200 to select seats. I google online and confirmed seat selection is just an option. -------------------------------------------------------- Can airlines force you to buy a seat? Even if an airline's website makes it appear that you have to pay extra for a seat, you are never required to choose a specific seat and can always opt to decline seat selection in lieu of a FREE seat assignment during check-in. ------------------------------------------------- I can only give 2*, not 5* for this service. The reasons are below. 1: On your website, it shows "Free cancellation within 24 hours". I also called about this policy, and agents confirmed it is free cancellation by booking “Korean air” ticket. So I think I am safe to book and cancel within 24 hours. This is a false statement. On your website, you should change " Cancellation within 24 hours with Fee", then people will think twice before booking tickets. Customers can sue or dispute the fee you charged for "Free cancellation within 24 hours". 2: all agents online should get the training aboutt seat selection is just an option. If customers complain high fee for seat selection within 24 hours, you should help them to remove seat selection, then you don’t need to cancel their booking tickets and save money for them. 3: “Korean air”/ ANA tickets are