Felt that some of the agents were very unprofessional when trying to figure out an issue that I was having with my flights. I was not informed until the following morning that my card was declined. I called back twice to speak with someone, because the first agent hung up on me. The second agent was very unprofessional, and was yelling at me, and told me that he hoped that I got on an overbooked flight that he would confirm it. After hearing this information I immediately called the airline to find out that that flight was not overbooked and that they were trying to get me to switch to another flight that would cost me $600 as opposed to my whole flight being $158.round-trip. After finding out from the airlines, why I did not have a confirm seat on these two flights, it was told to be that my card was declined, due to being expired, and they also informed me again that that flight home was not overbooked. So after being frustrated, I called back and asked for a manager who politely and professionally help me through this crisis, got me on flights, and gave me the flights for the same price that I originally thought I had purchased. When I talk to the airlines, they said that this is a travel agency was unaware of that in the future I believe that I will try somewhere else first.