I had two experiences with customer service reps. The second rep did great. But I’m very concerned about the first rep scamming. She gave me the wrong total amount and actually added $100 to my balance out of nowhere. I corrected her only because I knew what the airline was charging exactly. She then proceeded to ask for my card number and I asked her to just use the card on file. She said that was not an option so I hesitated continuing the call. She then says hold on I’ll just use the card on file.
1 year ago
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