SCAM -5/5 stars I had a very difficult time canceling my flight within a 24-hour window with purchased insurance through this website. I spoke with multiple people named "Ryan." Their last names and employee IDs barely differed. Each person provided different information and different solutions. At first I wasn't able to cancel my ticket. Eventually, someone was able to properly cancel my ticket for a fee. The fee was different according to each representative - and finally, I just accepted taking the penalty even though I should have not had to pay $75 to cancel a ticket with insurance. I tried to cancel within a 24-hour period and could not successfully do so. Overall, it was very frustrating and relieved to finally cancel a flight booked through this site. I can only imagine I would continue to have issues with this flight until after my trip. I am lucky to have gotten some money back. I will not be using this website again. My friends additionally had extreme difficulties canceling the same flight. They tried putting us on hold, waiting for a call back from another representative, and even ARGUED with us about canceling our flights. Ridiculous. I will be using my large social media platform to advertise the issues I experienced and to tell people to avoid Cheap Flights Fare.